Back-2-Back Support™

A guaranteed service level for technical issue resolution. Just one of 7 good reasons to make ComponentSource your preferred choice.

When you buy products from ComponentSource marked with the Back-2-Back Support logo, you are uniquely and contractually entitled to a guaranteed service level for technical issue resolution - both from us and directly from the Publisher.

As soon as your payment has been authorized, we simultaneously notify the Publisher about the products you have purchased together with your name and address. We do this so they can immediately provide help and support should you need it. We only pass on your email address to the Publisher if the product you have purchased is a subscription based product with periodic updates. In this case, the Publisher has contractually agreed with ComponentSource not to use your email address for any other purpose other than sending you update notifications.

For each product, we have comprehensive legal agreements in place to ensure that each Publisher will provide both you and us with a predefined service level. For example, the Publisher will provide technical support to you quickly and efficiently, they warrant that the products will work in accordance with the user guides. So no matter what it says in the software's license agreement, you have additional rights because you are a ComponentSource customer.

ComponentSource does not provide code-level, in-depth technical support; however our support agreements ensure you do get it from the people best placed to give it - the Publisher. If you ever have a problem and you aren't getting the service you expect, let us know and we'll make it happen. If all else fails, we will find you an alternative product, and refund your original purchase - no questions asked.

Every product we sell has gone through a technical assessment process prior to it appearing on the site, to review its quality and the likely support issues. We only sell products that we trust will be supported - if this ends up not being the case, they will be removed from the site immediately.

You only get this protection when you buy the product from ComponentSource. Buying software from an unknown or un-trusted source is a risky business - and no-one else gives you this protection for a similar or even higher price, not even the Publisher.

ComponentSource is the biggest buyer of Components, worldwide, and therefore has the power to make things happen for you. Leverage our buying power to get the support and attention you deserve.