InstallShield 2012 Professional

What’s new in InstallShield 2012?

• Suite Installations (Premier) : Multiple products can be easily bundled together into a single, unified suite installation eliminating the need to develop a complex custom launcher or bootstrapper application.
• Installation Streaming (Premier) : End users will experience an “app store-like” feel by downloading just a small file to quickly start the suite installation.
• Installation Collaboration (Premier) : The Installation Collaboration feature has been significantly enhanced to better support distributed installation development allowing product developers to create and manage their portion of the installation   The InstallShield Premier edition includes 5 licenses to the new Developer Installation Manifest editor. 
• 64-Bit Enhancements (Premier and Professional) : 64-Bit and 32-Bit Windows Installer packages can be combined into a single installation eliminating the need to deliver two separate installations or creating a custom launcher. 
• Application Tagging (Premier and Professional): ISO 19770-2 software identification tag creation incorporated as part of the installation development process.
• Merge Module Projects (Premier and Professional) : Merge Module Projects now include built-In support for IIS, text file changes, and XML file changes
• Read-write property RequiredExecutionLevel (Premier and Professional) : The read-write property RequiredExecutionLevel has been added to the ISWiRelease object.
• Support for New Technologies (Premier, Professional and Express) : InstallShield includes several new InstallShield prerequisites that you can add to Basic MSI, InstallScript, and InstallScript MSI projects: Internet Explorer 9.0, Microsoft SQL Server 2008 R2 Native Client 10.50.1600.1, Windows Identity Foundation, Microsoft VSTO 2010 Runtime (x64), Microsoft App-V 4.6 SP1 Desktop Client (Professional and Premier with Virtualization only) and Microsoft Office 2010 PIA
• Predefined System Searches (Premier, Professional and Express) : InstallShield has new predefined system searches: Adobe Reader 10, Internet Explorer 9, Microsoft Office 2010, Microsoft Office 2007 and Microsoft Office 2003
• New End-User Interface (Premier, Professional and Express) : An entirely new end-user interface and redesigned, modern built-in wizard pages give full control over installation customization.
• Monitoring for COM Extraction (Premier, Professional and Express) : InstallShield 2012 supports a new monitoring method for COM extraction.The method uses a kernel driver to monitor the areas of the registry that are modified during dynamic COM extraction at build time and static COM extraction at design time. It combines the advantages that the earlier methods provided, allowing the DLL to read existing registries entries and preventing changes to the build machine.
  

What’s new in InstallShield 2011?

• Integration with Microsoft Team Foundation Server (Express, Professional and Premier) - InstallShield 2011 now integrates with Microsoft Team Foundation Server. Now customers can use the familiar Visual Studio IDE to effectively manage their Visual Studio and InstallShield projects in a single environment. It allows customers to do continuous product and installation builds with minimum effort.
• .NET Framework 4 Prerequisites (Express, Professional and Premier) - InstallShield 2011 supports Visual Studio 2010 and .NET Framework 4, including the new .NET Framework 4 prerequisites that enable installations to check for and install required applications and components during runtime.
• Predefined System Searches (Express, Professional and Premier) - Have installers check if.NET Framework 4.0, SQL Server 2008 Express SP1, and Adobe Reader 9 are installed on a target system.
• Superior Support for Installing 64-Bit Applications (Professional and Premier) - InstallShield 2011 has enhanced functionality to author and support installation projects for 64-bit applications.
• New InstallScript Unicode Support (Professional and Premier) - InstallShield 2011 supports building Unicode InstallScript and InstallScript MSI installations, so installations will correctly display text in multiple languages regardless of the language on the target PC.
• Script Editor (Professional and Premier) - Spend less time typing code and avoid code error with new auto-completion functionality.
• Expiring Setup Launchers (Professional and Premier) - Prevent your end users from installing outdated versions of your applications.
• Build Events (Premier) - Eliminate the need to manage external script files by integrating new pre- and post-build events with your InstallShield build process.

What’s new in InstallShield 2010 SP1 Professional?

This service pack includes support for the market release of Windows 7 and Windows Installer (MSI) 5.0 from Microsoft.

What’s new in InstallShield 2010 Professional?

Windows 7 Support - InstallShield 2010 has the tools developers need to get a head start on supporting Windows 7. It makes it easy to create applications that meet Microsoft’s requirements for the “Compatible with Windows 7” logo. If software vendors haven’t certified their applications for Vista, the move to Windows 7 can be especially difficult. InstallShield 2010 has the technology to make it easy.

Windows Installer 5 Beta Support - Windows Installer 5 will be available with the future releases of Windows 7 and Windows Server 2008 R2. But developers can take advantage of the new features now with InstallShield 2010’s support for the beta of Windows Installer 5. Now software running on Vista or XP can leverage the new MSI 5 features, including:

• Creating per-user applications
• Setting access permissions on objects
• Placing the new hyperlink control on dialogs
• Quicker installations for large packages

Windows Server 2008 R2 Support - InstallShield 2010 makes it easy to install applications on Windows Server 2008 R2. You can now specify that your installation requires Windows Server 2008 R2 and build conditions for features and components.

Displaying Installation Progress on the Taskbar - Installations that are run on Windows 7 and Windows Server 2008 R2 now show a progress bar on the Windows taskbar during file transfer. This applies to InstallScript and InstallScript MSI installations. In addition, it applies to Basic MSI installations that display billboards that were configured in the Billboards view. Note that a progress bar is not displayed on the taskbar during setup initialization or while InstallShield prerequisites are being installed.

SQL Server 2008 SP1 Support - InstallShield 2010 now enables you to run SQL scripts on SQL Server SP1.

SQL Server Compact Edition 3.5 SP1 Support - InstallShield 2010 now includes support for SQL Server Compact Edition 3.5 SP1 for mobile device installations.

Improved IIS Tools for Web Application InstallationsInternet Information Services (IIS) is a Web server developed by Microsoft. It provides a secure platform for building and deploying Web-based applications, managing Web sites, and publishing information to the Internet or an intranet. InstallShield 2010 has significantly improved IIS-related functionality that makes it even easier to create and manage new IIS Web sites, Web applications, virtual directories, application pools, and Web service extensions. InstallShield 2010 has enhanced its Internet Information Services view to look similar to IIS 7. The settings are now displayed in grids, instead of on tabs. And the grids have buttons that let you sort the grid settings by category or alphabetically. Longtime users of InstallShield will notice and appreciate the difference right away.

InstallShield 2010 now gives developers the ability to add IIS Web applications to IIS Web sites and configure as needed. Plus, you can now create an IIS virtual directory without an application. Both enhancements were popular requests by the InstallShield community.

InstallShield 2010 has a new IIS Scanner that analyzes and records IIS data about a Web site’s settings – including its virtual directories, applications, and application pools – and imports it into the Internet Information Services view. So instead of having to waste time manually entering data, InstallShield 2010 finds it and adds it for you. Developers can then use that view to make any changes to the IIS settings.

In addition, InstallShield 2010 has new IIS settings that users have specifically requested, including:

Managed Pipeline Mode:  Specify the appropriate request-processing pipeline mode—either integrated or classic—for an application pool.

Enable 32-Bit Applications: Specify whether you want to allow 32-bit applications in the selected application pool to be run on 64-bit systems.

.NET Framework Version: Specify the version of the .NET Framework that an application pool should load.

ASP.NET Platform: For installations that may run on a 64-bit version of Windows with the .NET Framework, specify which ASP.NET platform should be used to map a Web site, application, or virtual directory to the ASP.NET version.

(IIS Scanner available in the Premier Edition only)

Virtual Machine Detection and Blocking - Virtual machines have been a licensing and compliance nightmare for software vendors. If you don’t want your products to run on virtual machines, InstallShield 2010 has the answer. It can now build installations that detect when they are being run on virtual machines like Microsoft Hyper-V and Virtual PC or VMware and optionally block the installation.

Support for 64-Bit COM Extraction - InstallShield 2010 now supports 64-bit COM extraction. If you are using InstallShield on a 64-bit system, it can extract COM data from a 64-bit COM server. In order to install the data to the correct locations, the component must be marked as 64 bit.

Setting Permissions for Files, Folders, and Registry Keys - For applications that run in locked-down environments, InstallShield 2010 has new functionality that significantly improved the way installations set files, folders, and registry keys at run time. Developers frustrated with the traditional Windows Installer LockPermissions option will appreciate the improvements, none of which are supported by the old option, including:

• Support for many well-known security identifiers (SIDs) such as guest, everyone, and administrator
• Support for localized user names, which could cause the installation to fail in the traditional option
• Denying a user or group from having the permissions you are specifying
• Adding permissions to a file, folder, or registry key that already exists on the target system, without deleting any existing permissions for that object
• Indicating whether you want permissions to be applied to all of a folder's subfolders and files
• Configuring permissions for a new user that is being created during the installation

Adding Prerequisites to InstallScript Projects - InstallShield 2010 now enables you to add InstallShield prerequisites to your InstallScript projects. InstallShield prerequisites are redistributables that usually install a product or technology framework required by your application. If you work on a mix of different project types, InstallShield 2010 lets you simplify your testing matrix by enabling you to reuse this type of redistributable in all of your Basic MSI, InstallScript, and InstallScript MSI projects.

New InstallShield Prerequisites

InstallShield includes a number of new InstallShield prerequisites that you can add to your projects, including:

• Windows Installer 4.5 (with Microsoft fix), 3.1, 3.0, and 2.0
• .NET Framework 3.0 SP1 and 2.0 SP2
• Internet Explorer 8
• Microsoft SQL Server 2008 SP1 and 2005 Express SP3
• Microsoft Visual C++ 2005 SP1
• Oracle 11g Instant Client 11.1.0.7
• CrystalReports Basic for Visual Studio 2008

Significantly Improved User Interface - Simply put, InstallShield 2010 gives developers the IDE they’ve been asking for. From new toolbars and views to customizable grids to dynamic search tools, this is by far the best user interface InstallShield has ever offered, saving developers a ton of time.

Some of the highlights include:

• Text File Changes view: This new view lets you configure search-and-replace behavior for content in text files (such as .txt, .htm, .xml, .config, .ini, and .sql files) that you want to modify at run time on the target system. The text files can be part of your installation, or they can be files that are already present on target systems.
• String Editor view: This new view contains a spreadsheet-like table that shows the collection of language-independent identifiers and corresponding language-specific values for your project. Get complete and centralized control over the localizable text strings that are displayed at run time during the installation process. Some highlights include a toolbar for adding and editing string entries and a group box area for sorting string entries by categories such as language and by modified date.
• Direct Editor view: When you select a table in this view, a new toolbar is displayed for adding, finding, and editing data in the table.
• Property Manager view:This view contains a new toolbar that has buttons for performing tasks such as adding and deleting properties. You can also drag and drop column headings onto a new group box area to organize the rows in the view in a hierarchical format.
• Redistributables view:The new toolbar and the new group box area in this view provide robust search and organizational functionality.
• Internet Information Services view: This view has been redesigned to look similar to IIS 7, making it much easier to use.
• General Information view:All of the settings in this view are displayed in one grid, instead of as separate grids associated with nodes. The settings are grouped into several categories to make them easier to find.
• Path Variables view:This view contains a new toolbar that has buttons for performing tasks such as adding and deleting path variables. It also has support for dynamic searches and a new group box area for organizing rows in a hierarchical format.

Unicode Support - InstallShield 2010 takes a three-pronged approach to fully supporting modern multi-language installations: Windows Installer databases can now be built in a Unicode format, InstallShield projects are now stored in a Unicode format, and the InstallShield interface now supports entering and viewing Unicode characters from multiple character sets at the same time.

New Billboard Support for MSIs - MSIs created with InstallShield 2010 can now display billboards to your end users during the installation process. Billboards are an ideal way to educate end users in new features and advertise other related products. Each billboard is a file that you or your company's graphics department creates for complete control over the look and feel of the file transfer. InstallShield 2010 supports the use of Adobe Flash application file (.swf), .bmp, .gif, .jpg, and more as billboards.

Expanded Billboard Support in InstallScript Projects - InstallScript and InstallScript MSI projects now let you use .gif, .jpg, and .jpeg files as billboards. Previously, only .bmp files were supported. InstallShield 2010 now also includes support for playing an Adobe Flash application file (.swf) on a background window during InstallScript and InstallScript MSI installations. Flash application files can consist of videos, movies, sounds, interactive interfaces, games, text, and more—anything that is supported by the .swf type of file.

Support for HTML Controls on InstallScript Dialogs - InstallShield 2010 includes support for HTML controls on dialogs in InstallScript and InstallScript MSI projects. HTML controls enable you to use HTML markup for dialog controls. You can include on dialogs links to Web pages, installed HTML files, and HTML support files. If an end user clicks the hyperlink on the runtime dialog, you can have the HTML page open in an Internet browser, or you can trigger other behavior that you have defined through your InstallScript code. The HTML control lets you use any valid HTML markup, including styles to control their appearance.

Service Pack 2 Release
SP2 contains support for Microsoft .NET Framework 3.5 SP1 and Microsoft SQL Server 2008.

What’s new in InstallShield 2009 Professional?

• Microsoft Visual Studio® 2008 Support - InstallShield is now integrated with Visual Studio 2008, enabling development of installations and products within the same Visual Studio interface
• Support for Managed-Code Custom Actions - InstallShield lets you add managed-code custom actions to Basic MSI, InstallScript MSI, Merge Module, and Web projects. This type of custom action calls a public method in a .NET assembly that is written in managed code such as Visual Basic .NET or C#.
• Support for Installing Multiple Instances of a Product - Support for creating an installation that allows an .msi package to be used to install multiple instances of a product in the same context on the same machine. Use the new Multiple Instances tab for a product configuration in the Releases view to define different instances of your product and configure the properties that are associated with each instance.
• Ability to Associate Setup Prerequisites with Features for Chaining Installations -Associate setup prerequisites with features so that the prerequisites that are associated with features are installed if an end user chooses to install the corresponding features and if the setup prerequisites are not already installed on the system. Including setup prerequisites in a project enables the chaining of multiple .msi files together into a single installation, bypassing the Windows Installer limitation that enables only one Execute sequence of an .msi package to be run at a time.
• Introduction of Value Added Services with Yahoo!® Toolbar availability - A new overall initiative for InstallShield, Value Added Services, such as the opportunity to include the Yahoo! Toolbar in an ISV’s end user installation experience, provides the opportunity for customers to leverage new revenue-generating features in InstallShield

What’s new in InstallShield 2008?

• Ability to Target Windows Vista Systems – InstallShield 2008 creates installations that are optimized for Windows Vista.
• Quality Validation Testing - Certified for Windows Vista Logo Validation – Scans your MSI installation to see if it meets Windows Vista installation requirements.
• InstallShield Best Practices Validation - In addition to verifying against Microsoft guidelines, InstallShield 2008 adds a new InstallShield Best Practices Validation Suite that provides additional validators for Basic MSI and InstallScript MSI projects.
• User Account Control Support – Control how your installation manages administrative rights under Windows Vista. Preserve the security benefits of UAC while creating a user-friendly optimized UAC prompts installation experience. Support for adding the UAC shield logo to your dialogs.
• New Dialog Themes for Basic MSI Projects - Easily change the themes for the dialogs in your projects to provide a new look and feel. You can preview of each dialog from within the Dialogs view
• SaaS Support (IIS 7 and SSL Support) - Support for IIS 7 and SSL technologies makes it easy for you to deploy Windows-based Web applications
• Latest Windows Mobile Platform Support - With support for Windows Embedded CE 6.x, you can easily create installations for mobile devices and expand your deployment to all Window CE platforms—including PocketPC and Smartphone, as well as all Palm handheld devices
• Enhanced! Support for Digital Signatures - With enhanced support for digital signing, you can now save time by digitally signing all your files at build time
• .NET 3.0 Support

What’s new in V12 SP2?

• A .NET Framework 3.0 setup prerequisite that you can add to Basic MSI and InstallScript MSI projects
• Ability to minimize the number of UAC prompts by advertising as part of prerequisite installation
• Enhanced validation for the Windows Vista quality program

What’s new in V12 SP1?

Service Pack 1 (SP1) for InstallShield 12 Professional and Premier - fully supporting the RTM version of Microsoft’s new operating system.

New features in SP1 include:

• A .NET Framework 3.0 setup prerequisite that you can add to Basic MSI and InstallScript MSI projects
• Ability to minimize the number of UAC prompts by advertising as part of prerequisite installation
• Enhanced validation for the Windows Vista quality program

What’s new in V12 Professional Edition?

• Support for Pocket PC Windows Mobile 5.0, Windows CE .NET 5.0, .NET Compact Framework 2.0, and DIFx 2.01
• Support for SQL Server 2005 Express Edition
• Visual C++ 8.0 Merge Modules
• InstallScript enhancements

What’s new in V12 Premier Edition?

• Includes all of the features of the Professional Edition
• The Repackager project conversion tool
• InstallShield Collaboration 5-pack license
• “Stand-Alone Build” licenses

InstallShield - The most widely used installation-authoring solution for creating high-quality Windows Installer, InstallScript™, server and mobile device installations.

InstallShield Key Benefits

• Support for the latest technologies, including Microsoft® Visual Studio® 2005, .NET 2.0 and SQL Server 2005
• Author reliable, professional-grade installations every time with intuitive wizards

InstallShield Top NEW Features and Functions

• Visual Studio 2005 Support
• .NET 2.0 Framework Support (MSI)
• Microsoft SQL Server 2005 Support
• InstallShield Collaboration Module
• ClickOnce to MSI Converter
• ClickOnce Support
• Microsoft Build Engine (MSBuild) Support
• MSI Log Analyzer
• DIFx 2.0 Support (Basic MSI and InstallScript MSI)

InstallShield 2012 Professional

InstallShield 2012 Professional keeps software publishers up-to-date with support for the latest technologies and industry standards to avoid installation failures. Using InstallShield 2012 Professional lets publishers create reliable setups that translate into successful installations.

InstallShield 2012 Professional also enables software publishers to author installations across all platforms, operating systems, and devices. Using one tool, they can create Windows Installer, InstallScript, and cross-platform installations and extend them to configure database servers, Web services and mobile devices.

InstallShield 2012 Professional - Support for the Latest Technologies
InstallShield 2012 Professional is constantly innovating to keep publishers current with ever-changing technology.

InstallShield 2012 Professional - Support for Today's Industry Standards
InstallShield provides all the functionality publishers need to connect to Oracle database servers and create installations for the Linux platform with full RPM support. InstallShield is fully integrated into the Visual Studio .NET design environment, giving publishers the option to create installations within the Visual Studio interface. Also, over 20 InstallScript enhancements have been added, including the ability for installations to install and register 64-bit files.

InstallShield 2012 Professional - Industry Standard Solution
For almost 20 years, successful software publishers around the world have relied on InstallShield as the industry's most trusted installation-authoring tool. The new InstallShield continues this tradition with support for the latest technologies and industry standards to reduce development time and greatly increase the quality of setup projects.

InstallShield 2012 Professional Product Benefits

• Strong and Reliable - InstallShield Pro provides full control over Windows Installer, InstallScript™, cross-platform, server, and mobile device installations, enabling unlimited customization
• Easy To Use -InstallShield Pro includes a Project Assistant and many intuitive wizards make even the most complex installation projects simple
• Technology Leadership - With support for MSI, MySQL database server, J2EE application servers, and Visual Studio .NET, keeping current is easy with InstallShield Pro.
• End User Communication - Deliver updates, patches and messages to end users after the application has been installed using InstallShield Pro

InstallShield 2012 Professional Features for all developers:

• Project Assistant – The exclusive Project Assistant seamlessly guides you through the installation-authoring process, significantly reducing the time required for new users to complete an installation project and enabling veteran software developers to more efficiently jumpstart a new project
• Visual Dialog Editor – Master one interface from Windows to Linux to easily modify existing dialogs or create new ones from scratch. Select the dialog you need, modify it, and then insert the dialog into the installation sequence. Dialogs can be exported and imported for sharing across projects, making project collaboration more efficient
• Intuitive Design Environment – The advanced InstallShield 10.5 design environment makes setup creation more efficient by outlining the major steps involved in the creation of an installation. InstallShield provides separate views for common tasks within each step, and enables drag-and-drop support for files, registry entries, and other project elements. More than 20 task-based wizards simplify your development tasks, from starting VB projects to building custom releases
• Timesaving Automation Tools – The InstallShield automation interface makes it simple to edit virtually any element of an installation project programmatically. You can also automate your build process by building your project from the command line with InstallShield’s powerful command-line tools
• Support for the Latest Mobile Devices – Extend your installations to the latest mobile devices including Palm OS® devices, Windows Mobile™ PocketPCs, and Windows Mobile™ Smartphones

InstallShield Professional 2012 Features for Windows Installation Developers:

• MSI Support – InstallShield supports all projects built with the Microsoft Windows Installer (MSI). MSI simplifies your patch development, allowing you to set patch metadata in patch packages, configure un-installable patches, and use patch sequencing features
• XML Changes View – Drastically reduce development time by creating installations that will easily edit XML files on the target machine. Modify XML files that store product settings and standard configuration files without ever having to create a custom action
• Trialware Functionality – Exclusive to the Premier Edition. InstallShield enables you to create a fully functional trial version of your product with a few simple configuration changes without the need to modify your product’s source code. With trialware capabilities, you can quickly get your evaluations into the marketplace to let customers and prospects “try it out”, by setting it to run for a specific number of days before expiring
• MySQL Support – InstallShield extends SQL Scripts view to support MySQL database servers. Configure all aspects of the MySQL database server – run MySQL scripts as part of your installation – and add, delete, or edit existing version requirements associated with the MySQL database server
• Compact Engine – Create simple installations and rapidly deploy them with one of the industry’s smallest overheads for a commercial installer, enabling you to have the leanest possible download
• Always Overwrite – Speed setup creation by marking files that will always need to be overwritten at installation time, regardless of version or modification date. This is new functionality in InstallShield for MSI projects; it has been available in the past for InstallScript™ projects
• Local Repositories – Build a repository of common elements on your local machine to quickly rollout new setups and ensure consistency across your projects. Common elements can be shared and reused in multiple projects, saving you from having to duplicate work
• Network Repositories – Exclusive to the Premier Edition. Build a network repository of common elements to quickly rollout new setups and ensure consistency across projects. Common elements can be shared and reused in multiple projects, saving developers from having to duplicate work
• Users & Groups – Add and manage Windows users during installation. Select an existing Windows user account or create a new one at installation time
• ENHANCED! Help Library – The Windows Help Library has been reorganized from a referenced-based system to a task-based system help you to quickly find the latest solutions to your problem. In addition, the information about application upgrades and patching has been expanded
• EXCLUSIVE! Industry-Standard InstallScript™ – InstallShield lets you leverage the powerful and easy-to-use InstallScript language for end-to-end installation development. With over 445 predefined setup-related functions, InstallScript gives you flexibility in every part of the installation
• Unparalleled Windows Installer Support – If developing installations for Windows Installer, use InstallShield’s powerful wizards, task-based views, and a full Direct Table Editor to easily enable your setups to leverage Windows Installer service benefits (such as install-on-demand, auto-repair, and installation rollback). With InstallShield, you can easily create or edit an MSI file directly using rich views and create or edit a transform based on an existing MSI file
• Live Redistributable Technology Gallery – Get a higher-quality project to market quicker by knowing what new redistributable technologies are available. The redistributables view tells you where to get these objects and merge modules, and allows for direct downloads. Over 70 redistributables are included already, such as Access, DirectX, MDAC, and MSDE
• Windows Device Driver Wizard – Easily create installations for both hardware and software device drivers in a matter of minutes. Simply load the wizard
• EXCLUSIVE! QuickPatch™ Technology – Reduce support and maintenance costs by using InstallShield’s exclusive QuickPatch technology to create a simple patch file in seconds. The QuickPatch technology is now easier to manage with the addition of a history view that allows you to quickly analyze previous QuickPatch’s made to a particular project
• .NET Support and Visual Studio .NET Integration – InstallShield gives you the option of creating installations within the Visual Studio interface or using the intuitive InstallShield 10.5 design environment. You can also link the primary outputs of your .NET projects to your setups, scan .NET projects for file dependencies, configure .NET custom actions, distribute the .NET or .NET Compact Framework, and much more
• SQL Server Support – Use InstallShield’s SQL Servers view to easily connect to SQL Servers, import database schema, and import data into your project. Edit SQL Scripts in the design environment and analyze using Microsoft Query Analyzer. Configure all aspects of SQL Server and run SQL scripts as part of your installation
• IIS Web Services Support – Easily create a new installation project to deploy a Web service, or add a Web service to an existing project. Use InstallShield 10.5’s dedicated Internet Information Services (IIS) view to configure all aspects of IIS, including creating new Web sites and configuring virtual roots
• EXCLUSIVE! One-Click Install™ Technology – Create software images that your customers can install from a Web site with a simple mouse click. InstallShield’s One-Click Install technology makes software downloads a breeze by eliminating every unnecessary installation step and saving your customers valuable bandwidth by installing only the files that aren’t already present on their PCs

The InstallShield Subscription Plan provides:

• All upgrades to your InstallShield product for twelve months from the purchase date (with at least one paid upgrade guaranteed during the plan period)
• Elimination of any extra shipping costs
• Elimination of purchase order hassles for new releases
• A convenient way to budget for upgrades annually
• Plus, Subscription Plans also cover InstallShield Language Packs - possibly saving customers thousands every year, with every upgrade!

The Bronze InstallShield Support Plan includes:

• 24 x 7 Knowledge Base Support
• 24 x 7 Newsgroup Access
• Optimized Code and Samples Gallery
• Technical Webinars / Online Product Demonstrations
• Direct Support Engineer Contact
• Web-based Support

In addition the Silver InstallShield Support Option includes:

• Telephone Support
• Online Walk-through Project Building Assistance [Fee-based]

In addition the Gold InstallShield Support Option includes:

• Senior Level Customer-Specific Designated Support Team
• Priority Involvement in Beta Programs
• Priority Queuing Through Dedicated Channels
• Dedicated Priority Telephone Support Channel
• Dedicated Priority Web-based Email Support