SupportSmith IT Support

par Cybele Software - Type de produit : Application / End User Application / Server Application

Capture d'écran - SupportSmith IT Support - Application - V2.0

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Veuillez noter que á moins d’être stipulé autrement, ce produit est un produit anglais.

Live remote technical support anytime, anywhere. SupportSmith IT Support's architecture allows for peer-to-peer connections in a secure, reliable and firewall-friendly manner. No ports are required to be open in either the customer's nor technician's ends. SupportSmith IT Support works with dynamic and fixed IP address. Smoothly adapts to corporate firewall rules and proxy servers. SupportSmith Server takes care of all connectivity issues, mediating between all SupportSmith IT Support components to provide secure, reliable and high-preformance connections.

Nos prix standard sont montrés ci-dessous. Veuillez vous connecter pour voir vos prix.

SupportSmith IT Support Professional V2.0 *

Ajouter au Caddie	$ 1,087.04	1 Professional License - includes 12 Months Maintenance *	Téléchargement (38.2 Mo)
Ajouter au Caddie	$ 207.58	1 Professional Supporter's License (Concurrent) - includes 12 Months Maintenance *	Téléchargement (38.2 Mo)
Ajouter au Caddie	$ 21.85	1 Professional Pre-Installed Support Agent License (price per license from 1 to 50) - includes 12 Months Maintenance *	Téléchargement (38.2 Mo)
Ajouter au Caddie	$ 17.48	1 Professional Pre-Installed Support Agent License (price per license from 51 to 100) - includes 12 Months Maintenance *	Téléchargement (38.2 Mo)

SupportSmith IT Support Professional V2.0 Renewal License *

Ajouter au Caddie	$ 141.79	1 Professional Renewal License - includes 12 Months Maintenance *	Vérifier	Téléchargement (38.2 Mo)
Ajouter au Caddie	$ 27.08	1 Professional Supporter's Renewal License (Concurrent) - includes 12 Months Maintenance *	Vérifier	Téléchargement (38.2 Mo)
Ajouter au Caddie	$ 2.85	1 Professional Pre-Installed Support Agent Renewal License (price per license from 1 to 50) - includes 12 Months Maintenance *	Vérifier	Téléchargement (38.2 Mo)
Ajouter au Caddie	$ 2.28	1 Professional Pre-Installed Support Agent Renewal License (price per license from 51 to 100) - includes 12 Months Maintenance *	Vérifier	Téléchargement (38.2 Mo)

SupportSmith IT Support Corporate V2.0 *

Ajouter au Caddie	$ 2,811.87	1 Corporate License - includes 12 Months Maintenance *	Téléchargement (38.2 Mo)
Ajouter au Caddie	$ 326.83	1 Corporate Supporter's License (Concurrent) - includes 12 Months Maintenance *	Téléchargement (38.2 Mo)
Ajouter au Caddie	$ 22.54	1 Corporate Pre-Installed Support Agent License (price per license from 1 to 50) - includes 12 Months Maintenance *	Téléchargement (38.2 Mo)
Ajouter au Caddie	$ 18.03	1 Corporate Pre-Installed Support Agent License (price per license from 51 to 100) - includes 12 Months Maintenance *	Téléchargement (38.2 Mo)
Ajouter au Caddie	$ 900.47	1 Corporate Additional Server License - includes 12 Months Maintenance *	Téléchargement (38.2 Mo)

SupportSmith IT Support Corporate V2.0 Renewal License *

Ajouter au Caddie	$ 366.77	1 Corporate Renewal License - includes 12 Months Maintenance *	Vérifier	Téléchargement (38.2 Mo)
Ajouter au Caddie	$ 42.63	1 Corporate Supporter's Renewal License (Concurrent) - includes 12 Months Maintenance *	Vérifier	Téléchargement (38.2 Mo)
Ajouter au Caddie	$ 2.94	1 Corporate Pre-Installed Support Agent Renewal License (price per license from 1 to 50) - includes 12 Months Maintenance *	Vérifier	Téléchargement (38.2 Mo)
Ajouter au Caddie	$ 2.35	1 Corporate Pre-Installed Support Agent Renewal License (price per license from 51 to 100) - includes 12 Months Maintenance *	Vérifier	Téléchargement (38.2 Mo)
Ajouter au Caddie	$ 117.45	1 Corporate Additional Server Renewal License - includes 12 Months Maintenance *	Vérifier	Téléchargement (38.2 Mo)

Nos prix comprennent le support technique ComponentSource et, pour la majorité des produits téléchargeables, une sauvegarde en ligne ainsi qu'une mise à niveau GRATUITE si la nouvelle version est parue pendant les 30 jours consécutifs à votre achat. Toutes les ventes sont sujettes à nos Termes et Conditions standard à notre Politique de renvoi. Veuillez nous contacter si vous avez besoin d'une option de licence (licence de volume et versions précédentes) qui ne figure pas sur la liste ci-dessus.

Nos prix standard sont montrés ci-dessus. Veuillez vous connecter pour voir vos prix.

Why SupportSmith IT Support
Remote Technical Support to anyone, anywhere
SupportSmith IT Support's architecture allows for peer-to-peer connections in a secure, reliable and firewall-friendly manner. No ports open are required neither in customer's nor technician's ends. Works with dynamic and fixed IP address. Smoothly adapts to corporate firewall rules and proxy servers. SupportSmith Server takes care of all connectivity issues, mediating between all SupportSmith IT Support components to provide secure, reliable and high-preformance connections.

Administrative Tools
SupportSmith IT Support provides a Support Management Console that allows Technicians to get: Realtime PC Status Monitoring on pre-installed agents, Instant Remote System Overview, Remote Wake-Up, Incident Management and Chat.

Remote Support Tools
SupportSmith IT Support is not just a Remote Control tool. It gives you: Remote Shared Desktop Control, Remote Shared Application Control, Microsoft® Remote Desktop (MS RDP), File Transfer, Remote Shell, Remote System Information, Remote Port Forwarding and Chat.

Peer-to-peer Assistance and Collaboration
SupportSmith IT Support takes the Remote Assistance concept a step further. Now, with SupportSmith IT Support everyone can share a single application or the entire desktop with a colleague in real-time. Co-workers can help each other or work together whenever they need to.

On-Demand Remote Support
For one-time technical support, you can provide your customer with a web link where the On-Demand Agent can be run from. No setups and no extra configuration needed. The On-Demand Agent allows you to easily and inmediately initiate the Remote Support session at customer's request. Once the support session ends, the On-Demand Agent unloads itself from memory leaving no traces on your customer's computer.

Single Application Remote Support
Whether you are a software vendor or developer, a customized On-Demand Agent can be deployed along with your own application, allowing the end-user to get assistance right from your application's menu. The access can be limited to this single application, guaranteeing your customer's privacy.

Pre-installed Support Agents
Pre-installed Support Agents can be deployed across your entire organization, enabling Unattended Remote Access, Online PC Status Monitoring, Peer-to-Peer Collaboration and much more.

On-Request Remote Support
When an user needs help, he/she can start a chat with the technician or simply request for remote tecnical support. When this happens, a notification is sent to the technician, allowing them to initiate the support session right away.

Administrative/Unattended Remote Access
SupportSmith IT Support allows authorized technicians the access to the remote PC when idle. In this case, technician's credentials will be validated for properly access to the remote PC resources.

Remote Tool Access Rules protects remote-user's privacy
SupportSmith IT Support can be configured to ask the remote user whether to accept or deny the technician request to use a remote tool to access their PC.

Security
SupportSmith IT Support uses SSH-2 (Secure Shell) protocol with Advanced Encryption Standard AES 128-bit. No ports open are required neither on the Technician's side nor Customer's. Uses Active Directory authentication to manage accesses and permissions.

Full On-Site deployment
Use you own communication infrastructure. No external resources are needed. Get permanent licensing rather than paying monthly fees for external services.

SupportSmith IT Support is available in Professional and Corporate Editions.

	Professional	Corporate
Permanent License Includes:
Supporter's Licenses (Concurrent)	1 *	1 **
Pre-Installed Support Agents	5	25
On-Demand Support Agent Creator	1	1
On-Demand Support Agent users	Unlimited	Unlimited
Peer-to-Peer Application Sharing	Concurrency limited by Server Channels	Unlimited
SupportSmith Server	1	1
Server Channels (Concurrent Sessions)	3	Unlimited

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