Transcender MSCert: Cert-70-271

Supporting Users and Troubleshooting a Windows XP Operating System. The 70-271 exam measures your ability to resolve end-user incident requests by configuring and troubleshooting the Microsoft Windows XP operating system. This exam is targeted toward IT professionals who support end users who runMicrosoft Windows XP Professional in a corporate environment or MicrosoftWindows XP Home Edition in a home environment. They should have experienceusing applications that are included with the operating system, such asMicrosoft Internet Explorer and Microsoft Outlook Express, as well as theproductivity applications used in a corporate environment, such as MicrosoftOffice applications. They should also have a working knowledge of operating in aworkgroup or Active Directory domain environment and how end users areaffected by each environment.