Transcender MSCert: Cert-70-272

Supporting Users and Troubleshooting Desktop Applications on a Windows XP Operating System. The 70-272 exam measures your ability to resolve end-user incident requests by configuring and troubleshooting the Microsoft Windows XP operating system. This exam is targeted toward IT professionals who support end users who run Microsoft Windows XP Professional in a corporate environment or Microsoft Windows XP Home Edition in a home environment. They should have experience using applications that are included with the operating system, such as Microsoft Internet Explorer and Microsoft Outlook Express, as well as the productivity applications used in a corporate environment, such as Microsoft Office applications. They should also have a working knowledge of operating in a workgroup or Active Directory domain environment and how end users are affected by each environment.