Deliver Personalized Customer Support

JetBrains YouTrack is a versatile project management and collaboration tool designed for both software development and non-technical teams. Powered by a robust and flexible issue tracking core, YouTrack provides comprehensive features for managing tasks, projects, and workflows of any size. Its intuitive interface fosters efficient collaboration and communication, while agile boards and reporting tools offer real-time visibility and control. Available in both cloud and on-premises options, YouTrack scales effortlessly to accommodate small startups and large enterprises alike, making it a powerful solution for teams seeking to streamline their work and boost productivity.

The YouTrack 2026.2 release now supports customer groups, making it easier to organize support requests based on the company, team, or organization they belong to. This helps support teams manage external customers and internal service desks more effectively, while allowing the support experience to be customized for each group. As a result, teams can apply different approaches and workflows where needed, making it simpler to meet the specific requirements of different customers or departments.

To see a full list of what's new in version 2026.2, see our release notes.

YouTrack Server (installed on your server) is licensed per server and per user, as a Perpetual license with 1 year of free updates and technical support. YouTrack Cloud (hosted in the cloud by JetBrains) is licensed per user as an Annual license which includes updates and technical support. See our YouTrack licensing page for full details.

For more information, visit our YouTrack product page.