When a customer licenses and...

Data Dynamics (Reply to danwUSA)5 등급
When a customer licenses and registers our software, they are entitled to the following: A free upgrade to the next version if the next version is released within 90 days of their purchase Unlimited email and telephone support Access to our forums and our knowledge base Free maintenance builds up to and including service packs for their current version A 50% discount on the next release for a six month period In the case of ActiveReports for .Net, we released 2.0 for public beta testing in September of 2004. We released the product on April 15, 2005. Ever since the beta was released, we prominently announced it on our web site, we advertised it in all of our ads and we sent emails to everyone who opted to be notified of product information. We also announced the expiration of the discount period for three months before it expired. We then released a free service pack to version 2 licensees as soon as possible after VS2005 was released. To avoid SPAMMING our customers, we provide the registering developer with the option to receive product information via email when registering the product and setting up a user account at our web site. Since this is a user driven process, we can not perform this on behalf of a customer, whether the customer emails us or not. Mr. Weese has been thoroughly informed about all of this and yet continues to misrepresent the facts. Further, to this day, he has NOT opted to receive product updates from us via email. In closing, I would like to add that unlike companies such as Microsoft and Business Objects, licensing is our only source of revenue. Our profit margins are not out-of-line with similarly situated companies. Data Dynamics was the first company to deliver a full reporting engine specifically for developers. In doing so, we brought high quality and low prices, including free support, which developers have enjoyed for ten years. We continue to actively fund R&D efforts with the profits earned. We value customer loyalty and try very hard to balance their needs with ours. To that end, we will adjust our policies and practices in the future. Thank you for your time and interest.