Signature Manager Exchange Edition is licensed on a per user basis and your total number of users must not exceed the stated size of your license.

Software Maintenance Agreement (SMA)

• Exclaimer Support provides dedicated technical support via the creation of an online support ticket.
• The support case will then be allocated to an Exclaimer Support Engineer who will contact you within 6 working hours, depending on the severity of the case. Remote desktop sessions are arranged in advance, subject to the Exclaimer Support team’s availability.
• Support is available via email, live chat, telephone, and remote support using TeamViewer.
• Support is available 24/5 from the following times:
  • Australia/Asia: Mon 05:00 – Sat 08:00 AEST
  • United Kingdom/Europe/Africa: Sun 19:00 – Fri 22:00 GMT
  • Americas: Sun 14:00 – Fri 17:00 EST

Updates and Upgrades

• “Upgrades” means minor functional enhancements; modifications and extensions.
• “Updates” mean error corrections or bug fixes to the Exclaimer Products.
• Upgrades and Updates do not include a version of the Product that includes significant new functionality and/or other enhancements, as well as additional new products in either case released generally by Exclaimer as a new product offering subject to payment of an additional fee and/or additional terms.
• Supported customers are offered all product updates and upgrades free of charge. Only the latest version or the directly preceding version of the Exclaimer software is supported.