InstallShield Express Support

Maintenance Plans
In addition to the resources of the support Web site, you are offered a number of maintenance plans that are fine-tuned to meet your specific needs. Each maintenance plan is per licensed user and allows you to submit unlimited support requests for 12 months.

The Yearly Silver Maintenance Plan includes:

  • All available paid upgrades to your product, guaranteed for twelve months from purchase date
  • Protection against price increases for the duration of your plan
  • Renewal notices sent automatically, to insure your plan against expiration
  • A Maintenance Plan Card detailing all benefits and plan specifics
  • 24 x 7 access to Knowledge Base
  • 24 x 7 access to product Web Communities
  • Sample Code, Sample Projects, and White Papers
  • Technical Webinars / Online Product Demonstrations
  • Unlimited Web-based requests using eService
  • Hours of operations - Designated Time Zone
  • Unlimited telephone support requests
  • Initial Response Time 16 Business Hours