InstallShield Professional Support

The InstallShield Subscription Plan provides:

  • All upgrades to your InstallShield product for twelve months from the purchase date (with at least one paid upgrade guaranteed during the plan period)
  • Elimination of any extra shipping costs
  • Elimination of purchase order hassles for new releases
  • A convenient way to budget for upgrades annually
  • Plus, Subscription Plans also cover InstallShield Language Packs - possibly saving customers thousands every year, with every upgrade!

The Bronze InstallShield Support Plan includes:

  • 24 x 7 Knowledge Base Support
  • 24 x 7 Newsgroup Access
  • Optimized Code and Samples Gallery
  • Technical Webinars / Online Product Demonstrations
  • Direct Support Engineer Contact
  • Web-based Support

In addition the Silver InstallShield Support Option includes:

  • Telephone Support
  • Online Walk-through Project Building Assistance [Fee-based]

In addition the Gold InstallShield Support Option includes:

  • Senior Level Customer-Specific Designated Support Team
  • Priority Involvement in Beta Programs
  • Priority Queuing Through Dedicated Channels
  • Dedicated Priority Telephone Support Channel
  • Dedicated Priority Web-based Email Support