Overall, I'd rate the product as excellent, and contrary to other reviews, I've had all of my forum questions answered, usually in a day. The only drawback I've yet found are problems importing documents created in older versions of word, and a rather inadequate search and replace feature (i.e. no replace without a dialog except by the select and replace selection method, no built in case matching, no "whole words only" feature, no search wildcards, no soundex or word forms search, and no special character search). Mind you, it's possible to DO all this, but you have to build it yourself. For the price, you shouldn't have to add that kind of basic search and replace functionality.