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Altova StyleVision Professional Edition Support

Altova provides free technical support for all customers for 30 days after the date of purchase.

If you wish to receive priority technical support beyond that date and receive software updates throughout the year, you need to purchase a "Support and Maintenance Package (SMP)" for your software. The Support & Maintenance Package is available in a one- or two-year plan. Please note that you can only add Support and Maintenance Package (SMP) to a product at the time you purchase the license (or up to 30 Days after you purchase).

Services included:

Priority Technical Support - Priority Technical Support is provided via a Web-based support form. Altova will respond within 1-2 business days during European or US business hours (MO-FR, 8am UTC - 10pm UTC, Austrian and US holidays excluded).

Free Minor & Major Versions - You will receive all maintenance releases and major software versions that are released during your Support Period. Updates that you receive cover the specific edition of the product that you have purchased and typically include many additional features.

Maintenance - During the Support Period you may also report any software problem or error to Altova using the same support process described above. If Altova determines that a reported reproducible material error in the software exists and significantly impairs the usability and utility of the software, Altova agrees to use reasonable commercial efforts to correct or provide a usable work-around solution in an upcoming maintenance release or update, which is made available at certain times at Altova's sole discretion.

Support Period

The Support & Maintenance Package that is currently offered with Altova products covers the product for which it is being purchased for a period of either one or two years. The support period begins on the day you purchase the product license and extends for a period of exactly 12 or 24 months, depending on whether you purchase the one- or two-year option. SMP may be purchased at the time you purchase a product license and during the 30 day period immediately thereafter. You may also renew an existing SMP for an additional one- or two-year period. During the Support Period, you will receive Support & Maintenance services from Altova as defined in section "6. SUPPORT & MAINTENANCE" in the Altova end-user license agreement ("EULA") or in the SMP Terms of Use, as applicable.