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  1. Payment Authorization

    What happens during the account authorization process? When placing an order online your payment goes through an authorization process, during which your credit card, or ComponentSource account is charged to the value of the products being purchased. This ...

  2. Proof of Purchase

    The Tax Receipts you receive from us are valid as a proof of purchase. If you have mislaid your receipt, you can print another copy by following the below instructions: Visit "My Account" Select "Previous Orders" and log on with your ...

  3. Product Download Verification

    We need to verify some details before allowing the product to be downloaded. For Product Upgrades: Some publishers require that we verify your eligibility for some upgrades prior to them being delivered. During the purchase process you will be asked to ...

  4. Checking Your Addresses

    Ensure you have given us the correct address details for licensing and invoice purposes. During the order process you will have the opportunity to verify the address details you are registered with, the product Licensee/Delivery address and the address ...

  5. Card Security Code

    The Card Security Code provides an additional security measure to prevent card misuse within on-line transactions. (The Card Security Code is also known as the Card Verification Value.) For the majority of credit cards, the security code is the last three ...

  6. Credit Cards

    We accept all major credit and debit cards. Please refer to the table below for the card types we accept and the currencies that can be used for each card type. Note that if you use your card's billing currency, there will normally be no foreign ...

  7. Payment Security

    All your payment information is encrypted and protected by Norton Secured, powered by Symantec. The Norton Secured Seal verifies we are who we say we are. By clicking on the Norton Secured Seal, you are linked to a secure page that provides details on the ...

  8. Emailing a Quote

    Email yourself or someone else a copy of your quote. If you need to email yourself or someone else a copy of your quote, you can do so by clicking the "Email Quote" button. Enter the email address you wish to send the quote to in the "To ...

  9. Choosing Your Security Settings

    Worried about placing your order via the Internet? When placing an order online you have the choice of the following security settings: Secure Server By choosing "Secure Server" all of your personal information including your credit card details ...

  10. Return Policy

    Place your order with complete peace of mind. Your satisfaction is our priority! If you are not entirely satisfied with your purchase within 30 days of your order you can return it, for any reason, with no re-stocking fees of any kind. All we ask is that ...

  11. Physical DVD Backup

    Sorry - we are no longer offering a backup DVD service. If you would like to re-download the software products in your order, please contact our Customer Services team and we will send you an email with instructions on how to re-download your purchase.   ...

  12. Item Quantities

    There are two ways of changing the quantity of product licenses you are adding to your Cart. The first opportunity you have to do so is in the "Add to Cart..." screen, which is displayed once you have selected to add a product to your Cart. To ...

  13. Removing Items

    If a component you do not wish to buy at this time is in your Cart, removing it could not be simpler. If there is a product or license option in your Cart that you do not wish to purchase at this time you can remove this in a number of ways. The first way ...

  14. Applying Discount Coupons

    Use the ComponentSource Discount Coupon you have been given to save even more on your order. To claim a Discount Coupon you have been sent, add the Coupon Claim Code to the "Got a Coupon?" field in your Cart. Your qualifying Discount Coupons ...

  15. Discount Coupons

    Save even more on your order with a ComponentSource Discount Coupon. What are ComponentSource Discount Coupons? For qualifying orders ComponentSource will give you more money off! This may be in the form of a discount against a particular product,

  16. Online Order Download

    Download your product immediately 24 hours a day, 7 days a week. We automatically keep a backup copy of every product you buy and download from us. You can view and re-download them from the "My Account" section of this site at any time. This ...

  17. Buying from a Quote

    Items saved in a quote can be bought up to 30 days later at the saved price. To place an order for items stored in a quote, go to the quote you wish to buy and select either the "Buy on Creditcard" button, or if you have a ComponentSource Credit ...

  18. Creating a Quote

    Use our online system to create price quotations which are valid for 30 days. To create an online price quotation, which is valid for 30 days, add the product(s) you wish to purchase to your Cart as if you were going to place the order straight away but ...

  19. Volume Discounts

    The more you buy, the more you save. If you need to buy multiple licenses for a component and cannot find a team or site license option on the Web site, do not hesitate to contact us. Price breaks normally start at 5 licenses. We will be happy to send you ...

  20. Will any tax be added to the price of my order?

    USA Sales Tax will be collected in States that impose it on downloadable canned/COTS software.  A list of those states is shown below.  If you hold a valid Sales Tax exemption (for example, Direct Pay or Prime Contractor) or your purchase is for Resale, ...