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Rainbow PDF Server Based Converter bdarlaston [Australia] 12-Oct-2009 04:41:42

I have an asp.net program that creates and prints a pdf document. It that has been running every day for months. Today it failed with the message "StartPage() is failed or cancelled.". I can see this is an AntennaHouse error message. Please could you tell me what might have caused the error.

Thanks, Bob.
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Rainbow PDF Server Based Converter mfad [Malaysia] 02-Jul-2008 03:47:08

Evaluating the server, however I got an error when using SBCCmd in linux.

Using ubuntu Hardy.
Convert the .rpm installation file to .deb using alien and dpkg.
Setup all the environment variables.

Run these two command lines.
Command 1:
SBCCmd -d /[folder]/name.doc -o /[folder]/name.pdf

Error message:
SBCCmd: error while loading shared libraries: libstdc++.so.5: cannot open shared object file: No such file or directory

Command 2:
cd [installation folder]
./run.sh -d /[folder]/name.doc -o /[folder]/name.pdf

Error message:
@@HOME@@/bin/SBCCmd -d /home/fadli/Documents/con/TAB1.doc -o /home/fadli/Documents/con/TAB.pdf
/usr/ServerBasedConverter/run.sh: 27: @@HOME@@/bin/SBCCmd: not found

I would very appreciate it if someone could guide me through solving this error. THanks
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RE: Rainbow PDF Server Based Converter Ben [USA] 30-Jul-2008 21:02:26

In addition to the email quoted below I receive this in another email:
>
> Command 1:
>
> SBCCmd -d /[folder]/name.doc -o /[folder]/name.pdf
>
>
>
> Error message:
>
> SBCCmd: error while loading shared libraries: libstdc++.so.5: cannot open shared object file: No such file or directory This looks like three separate problems.

First, libstdc++ is a standard library that Formatter links against. If libstdc++.so.5 is not present on your system, you will need to obtain it from your distributions repository. On Ubuntu, I believe the command would be:
$ sudo apt-get install libstdc++5

Second, in the example with TAB1.doc it would appear from the error message that there is a problem with your input document. Please check TAB1.doc in another application.

If the same error message results from all your documents, it might be an installation/configuration issue.
If it only occurs with certain documents, please send us sample documents so the developers can correct the issue.

Finally, even if you have specified the environment variables in your shell, they are being overwritten by static values in the run.sh script. In the default run.sh script it should be calling:
> "${SBC_BIN_FOLDER}/SBCCmd" "$@"

Where SBC_BIN_FOLDER=${SBC_HOME}/bin
and SBC_HOME=/usr/ServerBasedConverter

If you installed SBC to a different folder you need to change the SBC_HOME= line near the top of run.sh.

Ben
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