FileUp Enterprise - Prices

Overview | Pricing & Licensing | Evals & Downloads | Compatibility | Publisher Details | Reviews | Support Forum | Summary

Pricing 

Our prices include ComponentSource technical support and, for most downloadable products, an online backup and a FREE upgrade to the new version if it is released within 30 days of your purchase.  All sales are made on our standard Terms and Conditions and subject to our Return Policy. Please contact us if you require any licensing option not listed, including volume licensing and previous versions.

Our regular prices are shown below. Please logon to see your discounted prices.

SoftArtisans FileUp Enterprise Edition V5.3.1  

SoftArtisans FileUp Enterprise Edition - Support Licenses  

Our prices include ComponentSource technical support and, for most downloadable products, an online backup and a FREE upgrade to the new version if it is released within 30 days of your purchase.  All sales are made on our standard Terms and Conditions and subject to our Return Policy. Please contact us if you require any licensing option not listed, including volume licensing and previous versions.

Our regular prices are shown above. Please logon to see your discounted prices.

Licensing

Server License One software license is required per CPU.
Developer License One software license is required per machine.

Platinum Support Benefits:

• Free major and minor product upgrades
• 24x7 coverage 365 days per year for business-critical issues
• Two-hour guaranteed response time for all types of issues and questions
• Continuous effort to resolve business-critical issues*
• Unlimited number of incidents
• Up to 6 named contacts
• Senior Engineer
  • Your cases will be handled by senior support engineers, who are knowledgeable about SoftArtisans products, as well as being experienced developers themselves
• Top Priority handling
  • Platinum Support incidents receive priority over Gold and Silver Support incidents
• Support Account Management
  • A support account manager will be assigned to your account and will oversee the handling of all your cases. This individual will be in regular communication with any support engineers and developers working on your issues to make sure each case is brought to resolution as quickly as possible
  • Optional: Several times per year, your support account manager will schedule conference calls with your primary contact (and others as desired) to review any open cases and discuss your support and services needs
• Direct Escalation Path
  • Any business-critical issues, which are not resolved immediately, will be quickly brought to the attention of increasingly higher levels of management within SoftArtisans. If the issue is open for more than two days, the issue will immediately start being escalated by your support account manager. Every two days that the issue remains open, the issue will escalate a higher level, including the Manager of Technical Services, the Lead Product Developer, the Development Manager, all the way up to the CEO of SoftArtisans
  • Your senior support engineer will continue to be your main contact as an issue is escalated. However, other individuals in the escalation path will also be in communication with your primary contact or upper management as needed
• On-site visits in mission-critical conditions

Gold Support Benefits:

• Free major and minor product upgrades
• Two-business hour* guaranteed response, with continuous effort to resolve business-critical issues
• Unlimited number of incidents
• Up to three named contacts
• Senior Engineers
• Up to three pre-arranged extended hours incidents per year (7am to 7pm)

Silver Support Benefits:

• Guaranteed response by the same time next business day*, Monday through Friday
• Silver Support is limited to five priority incidents per year

* SoftArtisans Technical Services business hours are Monday through Thursday, 9:00am-5:30pm EST and Friday 9:00am-4:30pm EST.

Asset Value

Man Months Research and Development: Data not supplied by Publisher

Man Months Skill Factor: Data not supplied by Publisher

Lines of Code: Data not supplied by Publisher