SoftArtisans Xfile - Prix

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Prix 

Nos prix standard sont montrés ci-dessous. Veuillez vous connecter pour voir vos prix.

SoftArtisans XFile V2.3.4

SoftArtisans XFile V2.3.4 - Maintenance Plans

Nos prix comprennent le support technique ComponentSource et, pour la majorité des produits téléchargeables, une sauvegarde en ligne ainsi qu'une mise à niveau GRATUITE si la nouvelle version est parue pendant les 30 jours consécutifs à votre achat.  Toutes les ventes sont sujettes à nos Termes et Conditions standard à notre Politique de renvoi. Veuillez nous contacter si vous avez besoin d'une option de licence (licence de volume et versions précédentes) qui ne figure pas sur la liste ci-dessus.

Nos prix standard sont montrés ci-dessus. Veuillez vous connecter pour voir vos prix.

Licenses

Server License One software license is required per server.

Maintenance Plans Include:

• 1 year of Major and Minor version upgrades
• 3 Next-Business Day Support Incidents within a year
  With Next Business Day Priority Support, a technical services representative will be in touch with you to open your support incident within the next business day, guaranteed. While a resolution is being researched, you can be assured that your incident maintains its status as a priority incident.

Platinum Support Benefits:

• Free major and minor product upgrades
• 24x7 coverage 365 days per year for business-critical issues
• Two-hour guaranteed response time for all types of issues and questions
• Continuous effort to resolve business-critical issues*
• Unlimited number of incidents
• Up to 6 named contacts
• Senior Engineer
  • Your cases will be handled by senior support engineers, who are knowledgeable about SoftArtisans products, as well as being experienced developers themselves
• Top Priority handling
  • Platinum Support incidents receive priority over Gold and Silver Support incidents
• Support Account Management
  • A support account manager will be assigned to your account and will oversee the handling of all your cases. This individual will be in regular communication with any support engineers and developers working on your issues to make sure each case is brought to resolution as quickly as possible
  • Optional: Several times per year, your support account manager will schedule conference calls with your primary contact (and others as desired) to review any open cases and discuss your support and services needs
• Direct Escalation Path
  • Any business-critical issues, which are not resolved immediately, will be quickly brought to the attention of increasingly higher levels of management within SoftArtisans. If the issue is open for more than two days, the issue will immediately start being escalated by your support account manager. Every two days that the issue remains open, the issue will escalate a higher level, including the Manager of Technical Services, the Lead Product Developer, the Development Manager, all the way up to the CEO of SoftArtisans
  • Your senior support engineer will continue to be your main contact as an issue is escalated. However, other individuals in the escalation path will also be in communication with your primary contact or upper management as needed
• On-site visits in mission-critical conditions

Gold Support Benefits:

• Free major and minor product upgrades
• Two-business hour* guaranteed response, with continuous effort to resolve business-critical issues
• Unlimited number of incidents
• Up to three named contacts
• Senior Engineers
• Up to three pre-arranged extended hours incidents per year (7am to 7pm)

Silver Support Benefits:

• Guaranteed response by the same time next business day*, Monday through Friday
• Silver Support is limited to five priority incidents per year

* SoftArtisans Technical Services business hours are Monday through Thursday, 9:00am-5:30pm EST and Friday 9:00am-4:30pm EST.

Valeur de l'actif

Mois-hommes en Recherche et Développement Données non fournies par l'éditeur

Mois-hommes en compétence professionnelle Données non fournies par l'éditeur

Lignes de code : Données non fournies par l'éditeur