Up to the minute information on your customers is available through the real-time online reporting system allowing you to obtain data about customers who have purchased your product through ComponentSource Web site. As soon as a software license sale is made we send an email to you with the full customer details. Plus there is an on-line Sales report that is updated in real-time and available 7x24 for you to login and view.
Sales and Reporting FAQs Index:
If your query is not answered in one of the above sections, please do not hesitate to email us at publishers@componentsource.com.
Q. How does ComponentSource report its sales to me?
A. ComponentSource understands the importance of connecting you with your customer the minute a sale has been made. Through our real time online sales reporting system you can obtain up to the minute information on your customers and their purchases. You can be notified by email when a sale has been made. The email will include relevant information on the customer for you to see who they are, where they are located and what they purchased. Your account manager will introduce you to this system and give you a step-by-step guide on how to login and obtain your information.
Q. How do I know you are honestly reporting all of my sales?
A. It is not in our interest to be dishonest in any reporting activities to publishers. We are happy for you to supply us with serial numbers which we then allocate to customers upon purchase and we report to you the customer name and which serial number they have received at the point of sale.
Q. When and how do I get paid for sales?
A. ComponentSource pay the Publisher by check/cheque or wire transfer (wire transfer or electronic payment is available in USD, EUR, GBP & JPY) at the end of the month following the month of sale for all purchases made during that month, less any refunds for returns given as a result of Customer claims.
Q. If a customer credit card order turns out to be fraudulent - do I still get paid for my sales?
A. ComponentSource has a sophisticated fraud detection system and this means that we guarantee to pay you for all our credit card sales. If the sale is from our Web Site and it is fraudulent - we will still pay you!
Q. If a customer fails to pay ComponentSource for a Purchase Order that they placed - do I still get paid for my sales?
A. ComponentSource takes on all the credit risk or bad debt risk for you when we open a credit account for a customer and accept their purchase orders. If we open a credit account for a customer and they fail to pay us or pay us very late - you will still get paid by ComponentSource for that sale in the normal way. This is particularly important for you when you sell internationally outside your own country - if you are worried about bad debt risk - we can take that risk for you.
Q. Will I still be paid in US$ if you sell in different currencies?
A. We pay by check, in the following currencies: US Dollars ($), Euros (€), UK Pounds (£), or Japanese Yen (¥) or by bank transfer in US Dollars ($), Euros (€), UK Pounds (£), or Japanese Yen (¥). You will be paid in the currency you used on the VAR agreement for pricing of your product.
Q. Do I have to invoice ComponentSource?
A. No - you do not need to invoice us. As you provide ComponentSource with electronic stock on consignment, we will pay you automatically whether you send us an invoice or not at the end of the month following the sale. e.g. Sales made in Jan are paid for at the end of Feb, sale made in Feb are paid for at the end of March and so on throughout the year.
