Improve Documentation with User Feedback

Oxygen Feedback Enterprise, by Syncro Soft, is a self-managed comment management platform designed to help organizations collect, manage, and respond to user feedback on technical documentation and other HTML-based websites. Installed on an organization's own infrastructure, it provides greater control over data while supporting enterprise authentication through Lightweight Directory Access Protocol (LDAP). The platform also integrates with Oxygen XML Editor and Author, making it easier for documentation teams to incorporate user feedback into their content workflows, while offering advanced search capabilities for WebHelp-based documentation.

Oxygen Feedback Enterprise's comment management capabilities help teams build a structured feedback process that encourages collaboration between content authors and their audiences. Administrators can moderate discussions, manage users and sites through a web-based interface, monitor engagement with detailed usage statistics, and track comments through a clear workflow from submission to resolution. Support for versioned comments ensures feedback remains relevant to specific documentation releases, while notifications, Markdown formatting, and direct integration with Oxygen XML editing tools help teams review, prioritize, and address comments more efficiently.

Oxygen Feedback Enterprise (AI-ready) is licensed is licensed per site configuration and is available as a Timed Subscription license. Support & Maintenance Pack (SMP) is included for the duration of your subscription. See our Oxygen Feedback Enterprise (AI-ready) licensing page for full details.

Learn more on our Oxygen Feedback Enterprise (AI-ready) product page.