One software license is required per domain (Licensed Instance).

"Domain" means a single Internet protocol ("IP") resource identified and located by a single IP address, uniform resource locator, and/or fully qualified domain name (aka an absolute domain name).

Each domain license includes 15 CALs (Client Access Licenses) and 12 months subscription.

Client Access Licenses (CALs) provide users with access to your Telerik Report Server application, each user requires a CAL license. Administrators can define one user for each of the licenses and customize roles and permissions for each of those users.

If you need more than 15 users to have access to your Telerik Report Server then you can purchase additional CALs.

Subscription includes new features and fixes released by Progress Telerik for 12 months.

Support Plans - There are 3 support plans available: Lite, Priority and Ultimate.
Support is provided for 12 months and can be renewed on an annual basis as part of a Subscription Renewal or Upgrade purchase.

Lite Support Includes

• 72 hour response time (Monday-Friday)
• Online ticketing system
• 10 incidents per year
• Unlimited bug and feature requests
• Access to community forum

Priority Support Includes

• 24 hour response time (Monday-Friday)
• Online ticketing system
• Unlimited incidents per year
• Unlimited bug and feature requests
• Access to community forum

Ultimate Support Includes

• 24 hour response time (Monday-Friday)
• Ticket pre-screening
• Online ticketing system
• Unlimited incidents per year
• Unlimited bug and feature requests
• Access to community forum
• Phone assistance
• Remote web assistance
• Issue escalation

Renewals and Upgrades

• Early - up to 60 days before the current expiration date, the new expiration date will be calculated based on the original order date.
• Standard - up to 60 days after the current expiration date, the new expiration date will be calculated based on the original order date (backdated).
• Welcome Back - more than 60 days after your subscription expired, the new subscription expiration date will be calculated based on the date of purchase of the Welcome Back Renewal or Upgrade.