One software license is required per user.

Remote Desktop Manager is Licensed on a Subscription or Perpetual License basis.

Subscription licenses are temporary and provide the right to use a particular licensed product until the end of the license agreement. Renewing a subscription license is required to keep on using the software/service.

Perpetual Licenses are available upon request and allow you to use the software perpetually (meaning that your license will never expire).

Maintenance is included in the Subscription License and is available as an extra for Perpetual Licenses. It provides new versions and technical support for the duration of the Subscription/Maintenance period.

The maintenance may be renewed for Perpetual Licenses on a 1 year or 3 year basis. If you choose not to renew, you will not have access to newer versions or technical support but you will still be able to work with the latest downloaded version you had during your maintenance period.

License Options:

• The User license is an individual license. There must be a valid license for each individual who will have access to the software (just like a “Named User License”).
• The Enterprise license grants you the right to use Remote Desktop Manager for up to 50 employees for a single site (location). Remote workers that are based in another office are NOT included in the license. A location is a place of work – if you are at another address, you will need another license.
• The Platinum license grants you the right to use Remote Desktop Manager for more than 50 employees (51 users and up), across multiple sites (offices) worldwide. You will receive 1 license key covering your total number of seats, 1 seat per named user.

Customers purchase licenses according to the number of IT Professionals that will use the software.

Standard Support Includes:

• Normal priority support
• 24/7 access to our forum and documentation
• Online Forum Support
• Email Support
• Live Chat Support

Extended and Premium support plans are available to customers based on a minimum spend.

Extended Support Includes:

• High priority support
• 24/7 access to our forum and documentation
• Online Forum Support
• Email Support
• Live Chat Support
• Phone Support

Premium Support Includes:

• Highest priority support
• 24/7 access to our forum and documentation
• Online Forum Support
• Email Support
• Live Chat Support
• Phone Support
• 24/7 Email & Online Forum support
• 24/7 VIP access to Customer Portal
• VIP dedicated direct Slack or Teams Channel
• Dedicated Customer Success Manager
• Consulting, security guidance and training (6h / year)
• Support Entitlement