Help Desk Management / Microsoft (Tools & Add-ins, Controls & Components)

Remote Control PC & Mobiles from your Windows & browser applications. WiseMo Remote Guest Component allows you to remote control mobile devices and PCs from your Windows or Web application. Using the Remote Guest component you can easily connect to remote PCs or Mobile devices equipped with a WiseMo Host module. Once connected, you drive the look and feel and which features to use. For example, you can show the remote PCs screen or just part of it inside your application, control tasks and services, manage the registry, perform text chat and much more.

Help desk management and IT Service Management made easy. TechExcel ServiceWise HD is a configurable and scalable software suite for help desk management and IT Service Management. TechExcel ServiceWise HD helps automate and streamline IT services and help desk activities with configurable workflow(s), process management, email notifications, and a searchable knowledge base. ServiceWise HD is the ideal choice for organizations that need to coordinate the activities of individual employees, managers, various IT departments, and distributed support teams. TechExcel ServiceWise HD includes automate reminders, review tasks, approvals of any incident or request, easy point and click customization and more. You can buy ServiceWise HD Jump Start if your company is a new TechExcel Inc customer and has less than 300 employees.

Live remote technical support anytime, anywhere. SupportSmith IT Support's architecture allows for peer-to-peer connections in a secure, reliable and firewall-friendly manner. No ports are required to be open in either the customer's nor technician's ends. SupportSmith IT Support works with dynamic and fixed IP address. Smoothly adapts to corporate firewall rules and proxy servers. SupportSmith Server takes care of all connectivity issues, mediating between all SupportSmith IT Support components to provide secure, reliable and high-preformance connections.

Easily add remote support to your applications. SupportSmith SDK is a set of ActiveX, .NET ready components to integrate the SupportSmith architecture into your applications. SupportSmith allows you to add live remote customer support to your solutions or create plugins for the SupportSmith client. It also provides you with secure SSH2-enabled firewall/NAT-friendly communication infrastructure suitable for many other peer-to-peer communication scenarios.

Track, engage and chat to visitors on your website. WhosOn is a tool for monitoring Web site visitor activity in real time. You can add live help to your site, get detailed traffic statistics and web analytics reports, and get real time page error  and click-fraud alerts. WhosOn will help you to improve the effectiveness of your website and increase sales by providing live person interaction with your visitors.