HarePoint HelpDesk for SharePoint
Deliver efficient IT support with a comprehensive SharePoint helpdesk.
- Handles support tickets submitted via web forms or email seamlessly.
- Enables automation of ticket assignment, escalation, and SLA monitoring.
- Includes customizable dashboards, templates, and reporting tools.
Prices from:
Loading...
| Available individually | Our Price |
|---|---|
| HarePoint HelpDesk for SharePoint | Loading |
Trial version available Contact us for a free trial
HarePoint HelpDesk for SharePoint integrates a full-featured ticket management system directly into your SharePoint environment, facilitating efficient support request handling. It centralizes incoming issues from web forms and emails, automates assignment and escalation workflows, and enables proactive service level agreement management. Customizable interfaces and rich reporting functions provide clear visibility and control over support operations.
Easy Deployment and Integration
Quickly install within your existing SharePoint farm without requiring infrastructure changes, it offers native integration that allows embedding forms and dashboards directly into SharePoint sites.
Unified Request Collection
Support requests from web-based forms and email are consolidated into a single list, enabling centralized tracking and management of all support tickets.
Automated Assignment and Escalation
Requests can be automatically assigned to technicians based on rules like category, priority, or service agreement level, with built-in escalation mechanisms triggered by predefined response time thresholds.
Flexible Email Interaction
Users can submit and respond to tickets via email or web interface interchangeably, with conversations threaded and linked within each ticket for seamless communication.
Configurable Notifications and Templates
Email alerts and response templates are fully customizable using SharePoint Designer workflows, allowing tailored communication and branding across support interactions.
Proactive SLA Monitoring
Service level agreements can be defined and automatically tracked, with notifications and escalations triggered to ensure timely responses and compliance.
Comprehensive Knowledge Base and Quick Replies
Technicians have access to prebuilt response templates and integrated knowledge base articles, accelerating resolution times and reducing repetitive inquiries.
Advanced Reporting and Analytics
Built-in reporting tools provide insights into ticket volumes, technician performance, and service quality, accessible within SharePoint or as scheduled email reports.
Request Archiving and Retrieval
Old or closed tickets can be archived with full detail preservation, and are easily accessible or restorable from within the technician dashboard.
Supports Multiple Helpdesk Sites
The solution supports creating multiple helpdesk sites or embedding request forms into various SharePoint pages, suitable for internal teams or external customer support.
Product Compatibility
Review the details below to ensure this product is supported within your environment.
Host Application
- SharePoint
- Visual Studio
About HarePoint
HarePoint is a trademark of MAPILab Ltd, introduced in 2008 to promote software products for Microsoft SharePoint and Office 365. Built on MAPILab’s experience in Microsoft Outlook and Exchange Server development, HarePoint focuses on SharePoint-focused tools for analytics, workflow, multi-factor authentication, help desk, migration, scheduling, and administration. Its product range includes HarePoint Analytics for SharePoint, HarePoint Workflow Extensions, HarePoint Multi-Factor Authentication, and HarePoint Explorer for SharePoint. HarePoint helps IT teams and SharePoint administrators extend Microsoft collaboration environments with practical tools for reporting, automation, security, and user management.
As official and authorized distributors since 2012, ComponentSource supplies you with legitimate licenses directly from HarePoint.