Informazioni sulla licenza Oxygen XML Web Author

Se hai bisogno di discutere in merito ai requisiti di licenza per Oxygen XML Web Author, contatta i nostri specialisti di licenza Syncro Soft.

We can supply any Oxygen XML Web Author license including new licenses, Support & Maintenance Pack (SMP) renewals, and upgrade licenses.

Oxygen XML Web Author uses a subscription floating license model with a minimum commitment period of 12 months.

The license key you receive contains the maximum number of user sessions that can simultaneously access the Web Author at any given moment. Note that the use of two different browsers (for example, Firefox and Chrome) by a single user, will consume two floating licenses. However, using two or more windows or tabs of the same browser accounts for a single floating license.

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FAQs

Is the license permanent (perpetual) or temporal (time-limited)?

All Named User or Floating Licenses are perpetual, and do not need to be renewed.

Subscription Licenses are also available for certain editions, and such subscriptions need to be renewed in order to keep using the product.

What happens after my Support & Maintenance Pack (SMP) expires?

You may continue to use the product after the maintenance period ends, however you will not have access to further new releases unless you purchase an SMP Renewal.

Can I co-term (align) my existing licenses?

Yes - ComponentSource can arrange to co-term your licenses, even if they were not originally purchased through us. Please call us or to discuss your needs.

Can I upgrade?

Upgrade Licenses allow you to bring an older version of the same product type (Developer/Author/Editor), edition (Professional/Enterprise) and license model (user-based/floating) up-to-date. Products are eligible for upgrade for 12 months after the End of Support milestone according to the End of Life Policy. If your product version is older than this, you will need to purchase a New License.

Can I buy an old product version?

You can buy the latest version of a product but install an earlier supported version of the same product. The prior version may be used by a properly licensed user in place of the current version of the product.

Is Source Code available?

No. Source Code is not available for Oxygen XML products.

What type of support do I get?

All licensed users have access to the Oxygen Forum, which is visited daily by members of the Oxygen support team and the community.

Users with How To requests, feature requests and bug reports can use the Technical Support Form.

Users with a current Support and Maintenance Pack (SMP) will receive priority support. If you are not covered by SMP, Syncro Soft cannot make any commitments, but guarantee to answer every support request.