HarePoint HelpDesk for SharePoint 릴리스

Released: Dec 28, 2020

v16.9 버젼 업데이트

기능

  • Added "Dashboard view" settings with 3 options:
    • Highlight the overdue tickets - shows a progress bar to the grid under "Due Date". Turning red when a Due Date is close.
    • Show priority as text - shows the priority in a grid under the icon as text.
    • Column resize mode - changes the column width mode.
  • Added "Notifications for hidden columns".
  • Added "Configure cleanup of workflow history" in settings - added a "workflowhistory" (OFF by default) and "HHDSessions" (always ON) clean-up job.
  • Added...

Released: Oct 2, 2020

v16.8.1.4 버젼 업데이트

기능

  • Added View and QA links to the KB in the mobile version.

Released: Aug 19, 2020

v16.8.1.3 버젼 업데이트

기능

  • Added a mobile dashboard for technicians.

Released: May 6, 2020

v16.7.1 버젼 업데이트

기능

  • Added new licensing options.

수정사항

  • Fixed SLA recalculation during reassignment of overdue tickets.
  • Fixed the bug resulting in report rendering data filtration error when the report is being generated during the SharePoint server high load time.

Released: Jul 9, 2019

v16.6 버젼 업데이트

기능

  • A feature that allows you to create a personal set of views in the left pane has been added.
  • Drag-n-drop feature to insert images into the request has been added.
  • Filtered columns in the Request dashboard are highlighted now.
  • The replay text attached to the conversation by Outlook, HarePoint HelpDesk or marked with a tag «blockquote» are now collapsed.
  • It is now possible to select multiple files to attach them to the message reply.
  • New column with the number of tasks assigned to the ticket is...

Released: Mar 22, 2017

v16.2 버젼 업데이트

기능

  • New feature in the Knowledge Base (KB): articles for Technicians. Now it is possible to create articles available for Technicians only and hidden from the Helpdesk users.
  • Junk e-mail filer is improved and now one can select multiple parameters in the rule.
  • A customized notification template can be used with the “Send a HarePoint HelpDesk Notification” workflow activity.

수정사항

  • Fixed: Option to attach a file to a task now appears in the HarePoint HelpDesk dashboard.
  • Fix in the product automation...