MadCap Connect

MadCap SoftwareDocument Authoring Tools

Integrate MadCap Flare content directly with leading knowledge platforms.

  • Directly publish MadCap Flare content to Salesforce, ServiceNow, and Zendesk.
  • Save time by eliminating manual copy-paste and reformatting.
  • Maintain consistent styles and support conditional content during publishing.
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Publish MadCap Flare content.
MadCap Connect is a plugin component designed to seamlessly integrate MadCap Flare content with popular customer support and knowledge management platforms. By enabling direct publishing to Salesforce Knowledge, ServiceNow knowledge bases, and Zendesk Help Center, it reduces manual content transfer, preserves formatting, and supports conditional content control to optimize content delivery workflows.

Direct publishing to Salesforce Knowledge

The plugin allows authors to publish Clean XHTML content directly from MadCap Flare into Salesforce Knowledge as Articles, enabling efficient content management within the Salesforce environment without extra steps.

Direct publishing to ServiceNow knowledge bases

Authors can send Clean XHTML content from MadCap Flare to ServiceNow knowledge bases, simplifying content updates and ensuring formatting consistency in the ServiceNow platform.

Direct publishing to Zendesk Help Center

MadCap Connect enables publishing of Clean XHTML or skinless HTML5 outputs directly into Zendesk Help Center categories and sections, preserving advanced HTML5 elements and dynamic links.

Time-saving content transfer

By eliminating the need for manual copying, pasting, and reformatting of content between MadCap Flare and destination platforms, authors save considerable authoring and maintenance time.

Consistent look and feel

The plugin preserves styles and formatting during the publishing process, preventing manual reformatting in the target knowledge platforms and maintaining brand and content standards.

Support for conditional content

MadCap Connect supports inclusion or exclusion of conditional tags and variable overrides, allowing precise control over the content published to specific platforms or audiences.

Multi-channel publishing destination feature

It extends MadCap Flare’s publishing capabilities, providing options to publish formatted outputs directly to multiple external knowledge management systems.

Product Compatibility

Review the details below to ensure this product is supported within your environment.

Host Application

  • Other