用 Freshdesk 連接簡化工單處理

TSplus Remote Support is a secure and user-friendly solution for remote troubleshooting and customer support. It enables real-time connections to resolve technical issues efficiently. Version 3.90 introduces Freshdesk integration, linking support sessions to tickets while automatically attaching chat history, files, and system details. This streamlines workflows, improves ticket organization, and reduces administrative tasks. Ideal for IT teams and service providers, TSplus Remote Support enhances support quality and operational efficiency.

The TSplus Remote Support version 3.90 update introduces full Freshdesk integration, enabling developers to streamline support workflows by connecting remote support sessions directly to Freshdesk tickets. This integration automates the collection and attachment of session data, including chat history, uploaded files, and system details, as private notes within the relevant ticket. Consolidating critical information in one platform reduces manual overhead, ensures precise documentation, and enhances collaboration across teams. This update empowers developers to build more efficient support processes, improve data accessibility, and deliver higher-quality support experiences within their applications.

To see a full list of what’s new in version 3.90, see our release notes.

TSplus Remote Support is licensed per concurrent connection. Licenses include a 1 year subscription for updates and support. See our TSplus Remote Support licensing page for full details.

For more information, visit our TSplus Remote Support product page.