We had made the investment in the Microsoft 365 technology but adoption was suffering because users were not using the tools effectively. We tried traditional approaches such as quick reference guides, email campaigns, face to face trainings with individuals and groups. It gave some traction but the knowledge was quickly lost. I didn’t have that much staff to support our personnel and we needed a quick solution. VisualSP’s ready made content helps a lot and we were able to use things instantly right out of the box. I can easily plug in guides and make tours of the system to guide my users. That has helped reduce support tickets immediately!

When I first joined NCBA, user adoption had been very low and the person that I replaced was too technical for the average end user to understand. As a result our end users did not understand the role of Office 365 in the organization. VisualSP has helped the organization by providing contextual help specific to the area that the end user is working in. The walkthroughs help our users navigate when they experience a new interface for the first time.