Released: Dec 28, 2020

Actualizaciones en v16.9

Características

• Added "Dashboard view" settings with 3 options:
  • Highlight the overdue tickets - shows a progress bar to the grid under "Due Date". Turning red when a Due Date is close.
  • Show priority as text - shows the priority in a grid under the icon as text.
  • Column resize mode - changes the column width mode.
• Added "Notifications for hidden columns".
• Added "Configure cleanup of workflow history" in settings - added a "workflowhistory" (OFF by default) and "HHDSessions" (always ON) clean-up...

Released: Oct 2, 2020

Actualizaciones en v16.8.1.4

Características

• Added View and QA links to the KB in the mobile version.

Released: Aug 19, 2020

Actualizaciones en v16.8.1.3

Características

• Added a mobile dashboard for technicians.

Released: May 6, 2020

Actualizaciones en v16.7.1

Características

• Added new licensing options.

Correcciones

• Fixed SLA recalculation during reassignment of overdue tickets.
• Fixed the bug resulting in report rendering data filtration error when the report is being generated during the SharePoint server high load time.

Released: Jul 9, 2019

Actualizaciones en v16.6

Características

• A feature that allows you to create a personal set of views in the left pane has been added.
• Drag-n-drop feature to insert images into the request has been added.
• Filtered columns in the Request dashboard are highlighted now.
• The replay text attached to the conversation by Outlook, HarePoint HelpDesk or marked with a tag «blockquote» are now collapsed.
• It is now possible to select multiple files to attach them to the message reply.
• New column with the number of tasks assigned to...

Released: Mar 22, 2017

Actualizaciones en v16.2

Características

• New feature in the Knowledge Base (KB): articles for Technicians. Now it is possible to create articles available for Technicians only and hidden from the Helpdesk users.
• Junk e-mail filer is improved and now one can select multiple parameters in the rule.
• A customized notification template can be used with the “Send a HarePoint HelpDesk Notification” workflow activity.

Correcciones

• Fixed: Option to attach a file to a task now appears in the HarePoint HelpDesk dashboard.
• Fix in...