Rilasci di HarePoint HelpDesk for SharePoint
Released: Dec 28, 2020
Aggiornamenti in v16.9
Funzionalità
- Added "Dashboard view" settings with 3 options:
- Highlight the overdue tickets - shows a progress bar to the grid under "Due Date". Turning red when a Due Date is close.
- Show priority as text - shows the priority in a grid under the icon as text.
- Column resize mode - changes the column width mode.
- Added "Notifications for hidden columns".
- Added "Configure cleanup of workflow history" in settings - added a "workflowhistory" (OFF by default) and "HHDSessions" (always ON) clean-up job...
Released: Oct 2, 2020
Aggiornamenti in v16.8.1.4
Funzionalità
- Added View and QA links to the KB in the mobile version.
Released: Aug 19, 2020
Aggiornamenti in v16.8.1.3
Funzionalità
- Added a mobile dashboard for technicians.
Released: May 6, 2020
Aggiornamenti in v16.7.1
Funzionalità
- Added new licensing options.
Correzioni
- Fixed SLA recalculation during reassignment of overdue tickets.
- Fixed the bug resulting in report rendering data filtration error when the report is being generated during the SharePoint server high load time.
Released: Jul 9, 2019
Aggiornamenti in v16.6
Funzionalità
- A feature that allows you to create a personal set of views in the left pane has been added.
- Drag-n-drop feature to insert images into the request has been added.
- Filtered columns in the Request dashboard are highlighted now.
- The replay text attached to the conversation by Outlook, HarePoint HelpDesk or marked with a tag «blockquote» are now collapsed.
- It is now possible to select multiple files to attach them to the message reply.
- New column with the number of tasks assigned to the...
Released: Mar 22, 2017
Aggiornamenti in v16.2
Funzionalità
- New feature in the Knowledge Base (KB): articles for Technicians. Now it is possible to create articles available for Technicians only and hidden from the Helpdesk users.
- Junk e-mail filer is improved and now one can select multiple parameters in the rule.
- A customized notification template can be used with the “Send a HarePoint HelpDesk Notification” workflow activity.
Correzioni
- Fixed: Option to attach a file to a task now appears in the HarePoint HelpDesk dashboard.
- Fix in the...