Improve Documentation with User Feedback
Product UpdateDocument Authoring Tools
Oxygen Feedback Enterprise helps you capture comments directly from readers so authors can identify issues and improve content quality.
Oxygen Feedback Enterprise (AI-ready)
Manage community feedback and enrich technical content search capabilities.
- Embed comment management in WebHelp Responsive or any HTML website.
- Enable social login, markdown comments, and multi-version support.
- Advanced search features include semantic, faceted, and labeled content search.
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Oxygen Feedback Enterprise (AI-ready) offers a platform for capturing and managing user feedback across documentation websites, integrating closely with Oxygen XML Editor/Author. It also serves as a search engine with AI-powered features that enhance discovery within technical documentation.
Community Feedback Integration
Embed Oxygen Feedback within WebHelp Responsive outputs or any HTML-based website to facilitate user comments, questions, and interactions.
User Authentication Options
Allow users to post feedback using social media credentials such as Google or Facebook.
Markdown and Text Styling
Enable commenters to format their feedback content easily through a toolbar or by using Markdown syntax within a visual editor interface.
Versioned Comments Support
Assign specific documentation versions to comments, allowing for multi-versioned documentation management where comments are linked to the appropriate content release.
Oxygen XML Editor/Author Integration
View and manage user feedback directly within the Oxygen XML Editor/Author application, improving content updates and ensuring documentation accuracy.
Administration and Moderation Interface
Use a modern, web-based interface to administer feedback sites, moderate comments, manage users and apply states that track comment resolution.
Usage Statistics
Access filterable analytics that track community interaction metrics such as comment counts and page views.
Search Engine Features
Replace standard WebHelp Responsive search with Oxygen Feedback’s engine offering faceted search, semantic search, advanced queries, and content labeling, improving search precision and relevance.
Language-Specific Content Indexing
Configure indexing language to apply appropriate language-specific rules, improving search accuracy across different languages.
Product Compatibility
Review the details below to ensure this product is supported within your environment.
Host Application
- Other
Improve Document Feedback Collection
Oxygen Feedback Enterprise V5.3 adds a dark mode, improving readability and comfort for users and moderators during extended sessions.
Provide Localized AI Responses for User Feedback
Oxygen Feedback V5.2 AI assistant queries are now handled with full awareness of language, improving the relevance of answers.
About Syncro Soft
Syncro Soft, founded in 1998 and headquartered in Craiova, Romania, specializes in XML technologies and single-source publishing. It is widely recognized for its Oxygen XML product line, which addresses the broad spectrum of XML development, authoring, and publishing needs. Its solutions are trusted by educational institutions and major enterprises, including Fortune 500 and Nasdaq 100 companies. Choosing Syncro Soft offers access to advanced XML components and a strong track record in technical innovation. The company's commitment to sustainability is reflected in its use of 100 percent renewable energy at its corporate headquarters.
As official and authorized distributors since 2008, ComponentSource supplies you with legitimate licenses directly from Syncro Soft.