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Summary

SupportSmith IT Support by Cybele Software

URLs: supportsmith, cybele-software, cybele software, cybelesoftware

Live remote technical support anytime, anywhere. SupportSmith IT Support's architecture allows for peer-to-peer connections in a secure, reliable and firewall-friendly manner. No ports are required to be open in either the customer's nor technician's ends. SupportSmith IT Support works with dynamic and fixed IP address. Smoothly adapts to corporate firewall rules and proxy servers. SupportSmith Server takes care of all connectivity issues, mediating between all SupportSmith IT Support components to provide secure, reliable and high-preformance connections.

Why SupportSmith IT Support

Remote Technical Support to anyone, anywhere

SupportSmith IT Support's architecture allows for peer-to-peer connections in a secure, reliable and firewall-friendly manner. No ports open are required neither in customer's nor technician's ends. Works with dynamic and fixed IP address. Smoothly adapts to corporate firewall rules and proxy servers. SupportSmith Server takes care of all connectivity issues, mediating between all SupportSmith IT Support components to provide secure, reliable and high-preformance connections.

Administrative Tools

SupportSmith IT Support provides a Support Management Console that allows Technicians to get: Realtime PC Status Monitoring on pre-installed agents, Instant Remote System Overview, Remote Wake-Up, Incident Management and Chat.

Remote Support Tools

SupportSmith IT Support is not just a Remote Control tool. It gives you: Remote Shared Desktop Control, Remote Shared Application Control, Microsoft® Remote Desktop (MS RDP), File Transfer, Remote Shell, Remote System Information, Remote Port Forwarding and Chat.

Peer-to-peer Assistance and Collaboration

SupportSmith IT Support takes the Remote Assistance concept a step further. Now, with SupportSmith IT Support everyone can share a single application or the entire desktop with a colleague in real-time. Co-workers can help each other or work together whenever they need to.

On-Demand Remote Support

For one-time technical support, you can provide your customer with a web link where the On-Demand Agent can be run from. No setups and no extra configuration needed. The On-Demand Agent allows you to easily and inmediately initiate the Remote Support session at customer's request. Once the support session ends, the On-Demand Agent unloads itself from memory leaving no traces on your customer's computer.

Single Application Remote Support

Whether you are a software vendor or developer, a customized On-Demand Agent can be deployed along with your own application, allowing the end-user to get assistance right from your application's menu. The access can be limited to this single application, guaranteeing your customer's privacy.

Pre-installed Support Agents

Pre-installed Support Agents can be deployed across your entire organization, enabling Unattended Remote Access, Online PC Status Monitoring, Peer-to-Peer Collaboration and much more.

On-Request Remote Support

When an user needs help, he/she can start a chat with the technician or simply request for remote tecnical support. When this happens, a notification is sent to the technician, allowing them to initiate the support session right away.

Administrative/Unattended Remote Access

SupportSmith IT Support allows authorized technicians the access to the remote PC when idle. In this case, technician's credentials will be validated for properly access to the remote PC resources.

Remote Tool Access Rules protects remote-user's privacy

SupportSmith IT Support can be configured to ask the remote user whether to accept or deny the technician request to use a remote tool to access their PC.

Security

SupportSmith IT Support uses SSH-2 (Secure Shell) protocol with Advanced Encryption Standard AES 128-bit. No ports open are required neither on the Technician's side nor Customer's. Uses Active Directory authentication to manage accesses and permissions.

Full On-Site deployment

Use you own communication infrastructure. No external resources are needed. Get permanent licensing rather than paying monthly fees for external services.

SupportSmith IT Support is available in Professional and Corporate Editions.

ProfessionalCorporate

Permanent License Includes:

Supporter's Licenses (Concurrent)1 *1 **

Pre-Installed Support Agents525

On-Demand Support Agent Creator11

On-Demand Support Agent usersUnlimitedUnlimited

Peer-to-Peer Application SharingConcurrency limited by Server ChannelsUnlimited

SupportSmith Server11

Server Channels (Concurrent Sessions)3Unlimited

Live remote technical support anytime, anywhere.

Pricing: SupportSmith IT Support Professional V2.0 1 Professional License - includes 12 Months Maintenance, SupportSmith IT Support Professional V2.0 1 Professional Supporter's License (Concurrent) - includes 12 Months Maintenance, SupportSmith IT Support Professional V2.0 1 Professional Pre-Installed Support Agent License (price per license from 1 to 50) - includes 12 Months Maintenance, SupportSmith IT Support Professional V2.0 1 Professional Pre-Installed Support Agent License (price per license from 51 to 100) - includes 12 Months Maintenance, SupportSmith IT Support Professional V2.0 Renewal License 1 Professional Renewal License - includes 12 Months Maintenance, SupportSmith IT Support Professional V2.0 Renewal License 1 Professional Supporter's Renewal License (Concurrent) - includes 12 Months Maintenance, SupportSmith IT Support Professional V2.0 Renewal License 1 Professional Pre-Installed Support Agent Renewal License (price per license from 1 to 50) - includes 12 Months Maintenance, SupportSmith IT Support Professional V2.0 Renewal License 1 Professional Pre-Installed Support Agent Renewal License (price per license from 51 to 100) - includes 12 Months Maintenance, SupportSmith IT Support Corporate V2.0 1 Corporate License - includes 12 Months Maintenance, SupportSmith IT Support Corporate V2.0 1 Corporate Supporter's License (Concurrent) - includes 12 Months Maintenance, SupportSmith IT Support Corporate V2.0 1 Corporate Pre-Installed Support Agent License (price per license from 1 to 50) - includes 12 Months Maintenance, SupportSmith IT Support Corporate V2.0 1 Corporate Pre-Installed Support Agent License (price per license from 51 to 100) - includes 12 Months Maintenance, SupportSmith IT Support Corporate V2.0 1 Corporate Additional Server License - includes 12 Months Maintenance, SupportSmith IT Support Corporate V2.0 Renewal License 1 Corporate Renewal License - includes 12 Months Maintenance, SupportSmith IT Support Corporate V2.0 Renewal License 1 Corporate Supporter's Renewal License (Concurrent) - includes 12 Months Maintenance, SupportSmith IT Support Corporate V2.0 Renewal License 1 Corporate Pre-Installed Support Agent Renewal License (price per license from 1 to 50) - includes 12 Months Maintenance, SupportSmith IT Support Corporate V2.0 Renewal License 1 Corporate Pre-Installed Support Agent Renewal License (price per license from 51 to 100) - includes 12 Months Maintenance, SupportSmith IT Support Corporate V2.0 Renewal License 1 Corporate Additional Server Renewal License - includes 12 Months Maintenance

Evals & Downloads: Read the SupportSmith IT Support Installation Guide, Read the SupportSmith IT Support - Server help file, Read the SupportSmith IT Support - Agent help file, Read the SupportSmith IT Support - On-Demand Agent Creator help file, Read the SupportSmith IT Support - Support Tools help file, Read the SupportSmith IT Support Maintenance Service Terms, Download the SupportSmith IT Support V2.0 evaluation on to your computer - Expires after 30 days

Operating System for Deployment: Windows Vista, Windows XP

Architecture of Product: 32Bit

Product Type: Application

Application Type: End User Application, Server Application

Compatible Containers: Microsoft Visual Studio 2005, Microsoft Visual Studio 6.0, Microsoft Visual Basic 2005, Microsoft Visual Basic 6.0, Microsoft Visual C++ 2005, Microsoft Visual C++ 6.0, Microsoft Visual C# 2005, .NET Framework 2.0

Keywords: Supportsmith support smith IM remote support Assistance Remote Access connect to any PC customer support, chat, transfer files Remote Desktop control, Remote Desktop sharing, Remote Presentation facility, Live Customer Support, File Transfer, Remote Shell / Telnet and Chat.

Cybele

Internet Communication IP comms

Network Communication Networking Comms

Help Desk Management manager Support Running Help-desk logging tracking

Part numbers: PC-518178-281535 518178-281535 PC-518178-281536 518178-281536 PC-518178-281537 518178-281537 PC-518178-281538 518178-281538 PC-518178-281540 518178-281540 PC-518178-281541 518178-281541 PC-518178-281542 518178-281542 PC-518178-281543 518178-281543 PC-518178-281647 518178-281647 PC-518178-281648 518178-281648 PC-518178-281649 518178-281649 PC-518178-281650 518178-281650 PC-518178-281651 518178-281651 PC-518178-281652 518178-281652 PC-518178-281653 518178-281653 PC-518178-281654 518178-281654 PC-518178-281655 518178-281655 PC-518178-281656 518178-281656