ComponentOne Support is offered in Standard or Platinum levels.

Standard Support Includes:

• Access to hotfix builds
• ComponentOne Blogs
• ComponentOne Forums
• Access to 3 major releases per year
• Online Support
• Email Project for Analysis

Platinum Support Adds:

• 24 Hour FastTrack Response (excluding weekends and observerd US holidays)
• Phone Support

ComponentOne Platinum Support Subscriptions provide a full year of Telephone and Online Technical Support. ComponentOne Technical Support Engineers are available by phone Monday through Friday, except U.S. holidays, from 9:00 a.m. to 5:00 p.m. Eastern,USA. Customers outside the USA, please remember to check your time difference for phone support.