One software license is required per server.

Premium Support

• Unlimited ticket based Support for 1 Year
• Guaranteed response within 1 business day
• All issues addressed by senior support engineers
• Issue escalation to product development team
• Hotfixes / emergency patches in the event of bugs
• Remote troubleshooting

All licenses include 1 year of free upgrades (both minor and major) and 1 month installation support.

Premium support is valid for a year and is backed by the Service Level Agreement which can be found in the Evals & Downloads section of this product page.