productivity - HarePoint HelpDesk for SharePoint

Description : of the product in that it is easily deployed and immediately ready for use. HarePoint HelpDesk Key Features: Email-based request submission and responding In addition to submitting requests through a form on a web ... items from the database automatically when users create new requests through the web form. Proactive SLA management The product contains a configurable catalog of services and service levels ... allows you to set up the product in minutes; flexible and intuitive customization features allow the product to meet all of your compliance and request processing needs. As a native solution ...

Description : support requests. The most outstanding feature of the product in that it is easily deployed and immediately ready for use. HarePoint HelpDesk Key Features: Email-based request submission and responding In ... knowledge base reduces the number of incoming requests by displaying items from the database automatically when users create new requests through the web form. Proactive SLA management The product contains a ... customization and integration An outstanding installation wizard allows you to set up the product in minutes; flexible and intuitive customization features allow the product to meet all of your compliance and ...

Notes de publication : for creating duplicate tickets. Products can now be combined in categories. Categories can be set in Product's properties allowing filtration by category. Added a checkbox to show/hide description ... in the category/product form. Added Ticket re-opening option. Added category change control for "Is Resolution". If email comes to a closed ticket, the new ticket now opens with the current ID ... creation bug. Bug with "helpdesktitle" property. Fixed pop-out icon on the quick-reply button. Fixed the product category filter. WebPart cancels the redirect. Fixed a bug with the redirect from ...

Compatibilité : Operating System for Deployment Windows 7 Windows Server 2008 Windows Vista Windows XP Architecture of Product 32Bit 64Bit Product Type Add-In Application Application Type Server Application ... is designed to operate in: Microsoft SharePoint Server 2013, SharePoint Foundation 2013, Microsoft SharePoint Server 2010, SharePoint Foundation 2010 The Product has no special requirements to the operating ... system and its components, RAM memory space and CPU type. The Product may operate at any configuration where SharePoint is deployed.​ ...

Notes de publication : and can be displayed in the dashboard. Checkbox 'Don't notify technician about his/her own responses' has been added. The product setup wizard has been modified for compatibility ...

Notes de publication : be used with the “Send a HarePoint HelpDesk Notification” workflow activity. Fixed: Option to attach a file to a task now appears in the HarePoint HelpDesk dashboard. Fix in the product automation ...

Compatibilité : 2.0 HarePoint HelpDesk for SharePoint is designed to operate in: Microsoft SharePoint Server 2013, SharePoint Foundation 2013, Microsoft SharePoint Server 2010, SharePoint Foundation 2010 The Product ... has no special requirements to the operating system and its components, RAM memory space and CPU type. The Product may operate at any configuration where SharePoint is deployed.​ ...