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Versionshinweise: Adds new Dashboard view settings. Added "Dashboard view" settings with 3 options: Highlight the overdue tickets- shows a progress bar to the grid under "Due Date". Turning red when a Due Date is close. Show priority as text- shows the ...
Versionshinweise: Added View and QA links to the KB in the mobile version. ...
Versionshinweise: Added a mobile dashboard for technicians. ...
Versionshinweise: Added new licensing options. Fixed SLA recalculation during reassignment of overdue tickets. Fixed the bug resulting in report rendering data filtration error when the report is being generated during the SharePoint server high load time. ...
Versionshinweise: Adds compatibility with SharePoint 2019, plus ability to add multiple file attachments to reply messages. A feature that allows you to create a personal set of views in the left pane has been added. Drag-n-drop feature to insert images into the request ...
Versionshinweise: Added the ability to create articles available for Technicians only and hidden from the Helpdesk users. New feature in the Knowledge Base (KB): articles for Technicians. Now it is possible to create articles available for Technicians only and hidden from ...