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Descrição: reporting system • • Web-based submission of requests • • Email notifications system • • Report subscription ... of a given SLA. Advanced reporting HelpDesk has a set of reports to evaluate and demonstrate the ... support • KPI / advanced reporting system • SLA support • Answer templates support • E-Mail-based ... Leia mais Mostrar mais resultados deste produto
Descrição: and the built-in knowledge base reduces the number of incoming requests by displaying items from the database ... and sending of notifications concerning violations or likely violations of a given SLA. Advanced reporting ... HelpDesk has a set of reports to evaluate and demonstrate the effectiveness of your support services, ... Leia mais
Notas de versão: the bug resulting in report rendering data filtration error when the report is being generated during ... Leia mais