1 license / subscription allows for the use of the Sphere Engine components in more than one project. The license / subscription is limited only by the number of submissions and checkers included in a package.
1 Submission is 1 program (e.g. source code, executables and/or resources) sent for execution and/or evaluation to Sphere Engine.
1 checker is one cloud agent capable of executing and/or assessing 1 submission at a time.
A customer with 1 solution (end-product) under one brand, e.g. recruitment solution, would need to purchase 1 subscription.
A customer with more than 1 solution and/or a brand where the Sphere Engine will be used, will still need to purchase only 1 license / subscription.
Support is provided for the duration of your subscription.
Premium Packages provide:
- Scope of Support:
- Email support in the scope of documentation and basic integration techniques.
- Response Time:
- 24 Hours (Business days Mon-Fri)
Enterprise Packages provide:
- Scope of Support:
- Email support in the scope of documentation and basic integration techniques.
- Working with the Customer on his goals.
- Consultancy on technologies used by the Customer in-house.
- Organizing video conferences where the Customer’s dev team can quickly solve issues and get answers to their questions as well as working on more complex and demanding challenges.
- Dedicated 24/7 phone line in case of emergencies.
- Advanced monitoring and proactive advisory on optimal utilization of resources.
- Helping the Customer to build internal knowledge databases regarding technologies provided by Sphere Engine, through analysis of the Customer’s end-users’ programs and solutions.
- Advanced support to the Customer's content creators and problem setters in the scope of programming problem creation, new technologies and best practices in automated skill assessment.
- Possibility of delivering sets of programming problems according to the Customer’s requirements (subject to an additional charge).
- Assistance in building the Customer’s team of content specialists by acquiring problem setters from communities around Sphere Engine: spoj.com and ideone.com (1M programmers in total) (subject to an additional charge).
- Service customization on demand (subject to an additional charge):
- API extensions and new features,
- New languages and programming libraries.
- Creating sample programming problems for the Customer (may require an additional charge).
- Custom Service parameters, for example, I/O limits, RAM available to the Submission, Internet access, etc.
- Communication Channels:
- Chat, Email, Video-calls, 24/7 Emergency phone line.
- Response Time:
- 24/7 Emergency phone line: immediate.
- Dedicated Account Manager’s phone: immediate (office hours, Mon-Fri 8-18 CEST).
- Chat: 2 hours (office hours Mon-Fri 8-18 CEST).
- Email: 12 hours (business days Mon-Fri 8-18 CEST).
- Video-calls: making an appointment required.
