Standard support
Free installation queries and free maintenance releases for 1 year.
How to get support:

• Submitting questions at Steema's no-charge newsgroups forums.
• Browsing information resources at http://support.steema.com (please note that customer forums are read-only for non-customers)
• For VCL questions about the free TeeChart standard version included in Delphi and C++ Builder, you can use Borland’s public TeeChart newsgroup forum.

Pro-support
Pro support is an agreement that gives the subscriber a priority support link into Steema.
Features of the agreement are as follows:

• 12 TeeChart Pro priority Questions. The priority questions may be used at any time during the subscription period in addition to use of standard support channels.
• Priority mails are answered by a receipt confirmation and replied to within 48 hours during working hours.
• Private newsgroups, access to preview releases.

Pro-support with free upgrades
Pro support with free upgrades is an agreement that gives the subscriber a priority support link into Steema and offers major version upgrades within the subscription period at no charge.
Features of the agreement are as follows:

• 12 TeeChart Pro priority Questions. The priority questions may be used at any time during the subscription period in addition to use of standard support channels.
• Priority mails are answered by a receipt confirmation and replied to within 48 hours during working hours.
• Private newsgroups, access to preview releases.
• Full (all minor and major) product version upgrades that fall within the subscription period, no charge full version upgrades limited to one like-product line licensed by an individual Pro-Support subscriber. (eg. TeeChart for .NET v1 -> TeeChart for .NET v2). Steema does not guarantee that major version upgrades fall within the subscription period.