HarePoint HelpDesk for SharePoint v16.2

기술 지원 담당자(Technicians)만 사용할 수 있고 헬프 데스크 (Helpdesk) 사용자는 볼 수 없는 기사(articles)를 만들 수 있는 기능을 추가 합니다.
7월 25, 2017
신규 버전

기능

  • New feature in the Knowledge Base (KB): articles for Technicians. Now it is possible to create articles available for Technicians only and hidden from the Helpdesk users.
  • Junk e-mail filer is improved and now one can select multiple parameters in the rule.
  • A customized notification template can be used with the “Send a HarePoint HelpDesk Notification” workflow activity.

수정사항

  • Fixed: Option to attach a file to a task now appears in the HarePoint HelpDesk dashboard.
  • Fix in the product automation algorithms: now the status of a closed request is not changed to Open when the technician adds an internal comment or updates the resolution comment.
  • Fixed: Improved logic for KB article suggestions when user is creating a new ticket.
  • Fixed: Mobile Web Part view (design or layout) and operation.
  • Fixed: Backslash usage in hidden comments is allowed now
  • Fixed: Multiple Users Fields now available for use when creating custom fields in the request form.
  • Fixed: error in filtration of data in Boolean fields with only two possible values: true or false.
  • Other minor corrections.
HarePoint HelpDesk for SharePoint

HarePoint HelpDesk for SharePoint

SharePoint 플랫폼에 기반한 인터넷 및 인트라넷 사이트를 위한 바로 사용 가능한 고객 지원 시스템.

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