HarePoint HelpDesk for SharePoint released

HarePoint HelpDesk for SharePoint allows you to create an efficient system for processing incoming support requests. In addition to submitting requests through a form on a Web page, users can create requests via email and can continue the conversation without ever visiting the site. It also includes quick response templates that shorten response times for frequently repeated or standard requests, and a built-in knowledge base reduces the number of incoming requests by displaying items from the database automatically.

Features

• Helpdesk solution for SharePoint sites.
• Email-based request submission.
• Quick templates and knowledge base.
• Proactive Service Level Agreement (SLA) management.
• Advanced reporting.
• Easy deployment, customization and integration

About HarePoint

In 2008 HarePoint began developing products for Microsoft SharePoint to help make life easier for SharePoint users. Their leading products are Analytics for SharePoint, Workflow Extensions for SharePoint and HelpDesk for SharePoint. They also provide a number of web-parts for SharePoint administration.