Oxygen Feedback V3.0.0

Content Indexing and Search Functionality

• Content Indexing - A new Content Indexing and Search section has been added within the administration interface. This new section has an option to enable or disable content indexing functionality. Note that the content indexing functionality requires the output to be generated using Oxygen WebHelp version 25 or later.
• Automatic Re-indexing - When content indexing is enabled, the indexing is automatically triggered every five minutes (when there is a change in the content). There is also an Index button in the Content Indexing and Search section (within the Version Settings page) that can be used to trigger an indexing. It also shows information about when the content was last indexed and how often the indexing will automatically be triggered when there is a change.
• Multi-Language Support for Indexing - There is a new option in the Content Indexing and Search section where you specify the language that the search engine will use for indexing. There are numerous different languages to choose from.
• Searching WebHelp Responsive Output - When content indexing is enabled for a site's version, the corresponding WebHelp Responsive output will now use Oxygen Feedback as the search engine when users search the published content. If content indexing is disabled, the search will be performed using the JS Search Engine bundled in the WebHelp Responsive output.

Page Ratings

• Display Survey for Users to Offer Reasons for Negative Ratings - The page ratings component has been enhanced and you now have the ability to display a survey when a user gives a negative rating for a page. This allows your users to offer anonymous feedback explaining why they gave your page a negative rating. Various options for the negative ratings component can be configured in the General Settings page within the administration interface.
• Display Like/Dislike Icons Instead of Text Responses - You now have the ability to choose whether to display like/dislike icons instead of text responses (e.g. Yes and No) for the page ratings component.
• Page Ratings Statistics Table Improved - The statistics table in the Page Ratings page within the administration interface has been improved. The table now includes columns that show the number of both positive and negative votes for each page. It also now includes a Feedback messages column that shows the number of messages that were posted by users and if the number is greater than zero, the number is a link that opens a dialog box that displays all the messages posted for that page and version.
• Email Notifications Now Include Negative Ratings Information - The daily email notification that contains information about the pages that were rated within the past day now also includes the number of messages registered as negative ratings. The specific messages can be viewed from the statistics table in the Page Ratings page.
• Complete Configuration Possibilities for Negative Page Ratings - The General Settings page within the administration interface has been redesigned to provide more configurable options, including the possibility to display a survey component in the output for collecting negative feedback from users and the possibility of configuring the options that are displayed in the survey when a negative vote is registered. The site admin can configure the following:
  • The title of the negative ratings survey component.
  • The options displayed in the survey that the users can choose from when offering their feedback.
  • The placeholder text for the form that is used to collect feedback.
  • The privacy note that is displayed in the output.
  • The text for the button that is used by your community to send their feedback.
• Configure Maximum Characters Allowed in Negative Ratings Feedback - The limit for the maximum number of characters that are allowed for users to provide feedback for why they gave your page a negative rating can now be configured by changing the value of the feedback.max.negative.rating.comment.character.size property in the config/feedback-application.properties file.