HarePoint HelpDesk for SharePoint v16.9

Adiciona novas configurações de exibição de Dashboard.
Janeiro 6, 2021
Nova versão

Recursos

  • Added "Dashboard view" settings with 3 options:
    • Highlight the overdue tickets - shows a progress bar to the grid under "Due Date". Turning red when a Due Date is close.
    • Show priority as text - shows the priority in a grid under the icon as text.
    • Column resize mode - changes the column width mode.
  • Added "Notifications for hidden columns".
  • Added "Configure cleanup of workflow history" in settings - added a "workflowhistory" (OFF by default) and "HHDSessions" (always ON) clean-up job.
  • Added "Request Templates" in settings - The technician can select a template from the drop-down during ticket creation. Added a "TemplateId" option for the webpart.
  • Each technician can now edit their personal drop-down list of "Requests" ("Manage Requests" button in the ribbon).
  • Added MobileDashboard available for both users and technicians.
  • Added link to a ticket grid in Reports Designer.
  • Added two checkboxes for turning off group notifications for "assign" and "user resolution" events.
  • Added "Manage Signatures" option in settings.
  • Added restriction for creating duplicate tickets.
  • Products can now be combined in categories. Categories can be set in Product's properties allowing filtration by category.
  • Added a checkbox to show/hide description in the category/product form.
  • Added Ticket re-opening option.
  • Added category change control for "Is Resolution".
  • If email comes to a closed ticket, the new ticket now opens with the current ID in the "PreviousTicketId".
  • Added collapsing/contraction of the reply in the client’s webpart.
  • Ticket escalation in non-business hours.
  • A signature field has been added in the mobile version.
  • Hidden comments in PDF. Tickets with hidden comments can be exported to PDF.
  • Subscriptions have been added for the new reports (similar to the older reports).
HarePoint HelpDesk for SharePoint v16.9
HarePoint HelpDesk for SharePoint

HarePoint HelpDesk for SharePoint

Sistema de suporte de cliente pronto para sites de internet e intranet, baseado na plataforma do SharePoint.

Solicite orçamento Comprar agora

Tem alguma pergunta?

Chat ao vivo com nossos especialistas de licenciamento de HarePoint.