Released: Dec 28, 2020

Atualizações na v16.9

Recursos

• Added "Dashboard view" settings with 3 options:
  • Highlight the overdue tickets - shows a progress bar to the grid under "Due Date". Turning red when a Due Date is close.
  • Show priority as text - shows the priority in a grid under the icon as text.
  • Column resize mode - changes the column width mode.
• Added "Notifications for hidden columns".
• Added "Configure cleanup of workflow history" in settings - added a "workflowhistory" (OFF by default) and "HHDSessions" (always ON) clean-up job.
• Added "Request Templates" in settings - The technician can select a template from the drop-down during ticket creation. Added a "TemplateId" option for the webpart.
• Each technician can now edit their personal drop-down list of "Requests" ("Manage Requests" button in the ribbon).
• Added MobileDashboard available for both users and technicians.
• Added link to a ticket grid in Reports Designer.
• Added two checkboxes for turning off group notifications for "assign" and "user resolution" events.
• Added "Manage Signatures" option in settings.
• Added restriction for creating duplicate tickets.
• Products can now be combined in categories. Categories can be set in Product's properties allowing filtration by category.
• Added a checkbox to show/hide description in the category/product form.
• Added Ticket re-opening option.
• Added category change control for "Is Resolution".
• If email comes to a closed ticket, the new ticket now opens with the current ID in the "PreviousTicketId".
• Added collapsing/contraction of the reply in the client’s webpart.
• Ticket escalation in non-business hours.
• A signature field has been added in the mobile version.
• Hidden comments in PDF. Tickets with hidden comments can be exported to PDF.
• Subscriptions have been added for the new reports (similar to the older reports).

Correções

• Corrected visualization of the ticket in the Firefox browser.
• Comment scrolling in Internet Explorer 11.
• New "GetUserEmailRecipientsFromPrincipals" is used in the creation of the list of recipients.
• Category scroll for the Lookup tree.
• Outbox - error in Sending Error macro.
• Demo data is revised.
• Incorrect image display in Firefox browser.
• Empty profile image URL.
• RE: is added in the subject when replying to the ticket by mail.
• Auto Creation User bug.
• Empty site collection creation bug.
• Bug with "helpdesktitle" property.
• Fixed pop-out icon on the quick-reply button.
• Fixed the product category filter.
• WebPart cancels the redirect. Fixed a bug with the redirect from the home screen.
• Export to PDF: ID fixed a bug showing 0 as a user ID.
• Export to PDF: Fixed GetUserImage.
• Fixed PDF and Screen color mismatch.