Own your automation solution end-to-end

• Flexible Deployment - Run ThinkAutomation on-premises or on a cloud machine of your choice. Access and update private data and reduce running costs.
• Connect To The Cloud - Connect Automations to public web forms. Connect to and update cloud services. Provide a secure gateway to on-premises data.
• Use AI - Use ChatGPT, Azure OpenAI or a local AI server for chat bots, text classification, image analysis, AI data extraction, sentiment analysis and more.

Popular automation workflows

• Email Automation - Use ThinkAutomation for email automation workflows. Automate Office 365, Gmail, Exchange or IMAP emails, pick up each new message, parse it, extract the relevant data and push to the relevant place.
• Document Processing - ThinkAutomation streamlines document automation by processing attachments, converting documents, extracting text, and generating custom documents - eliminating the administrative burden of document management.
• Database Automation - Use ThinkAutomation to create custom database updates and lookups as part of your workflows. Automations can pull data from your databases and run the required follow-up tasks automatically.
• Email Archiving - Use ThinkAutomation to archive emails from multiple mailboxes to your own private on-premises or cloud database. With a searchable web-based archive viewer, it transforms email management into an efficient, secure, and scalable process.
• Unified AI Powered Communications - Supercharge your customer interactions with unified bot communications. Monitor and automate email, chat, and SMS responses using AI and a local knowledge base, delivering personalized and context-aware experiences that boost efficiency and customer satisfaction.
• Web Gateway - Hookup 3rd party API webhooks, process web form and chatbot data or create your own secure public API endpoints that connect to your on-premises Automations.

Automation Benefits

• Increased Efficiency - Automate repetitive tasks and workflows, freeing up employees' time to focus on higher-value activities.
• Improved Accuracy - Automation reduces the likelihood of errors caused by human input, resulting in more accurate and reliable data.
• Cost Savings - Automating business processes can significantly reduce operational costs, as it eliminates the need for manual labor and streamlines workflows.
• Enhanced Customer Experience - Automation can improve customer service by automating customer communications, ensuring prompt responses to inquiries and issues.
• Scalability - ThinkAutomation can handle large volumes of data and processes, allowing businesses to scale their operations without adding staff.

Why ThinkAutomation?

• On-premises Or Private-Cloud Installation - Use ThinkAutomation entirely within your own infrastructure for complete control over sensitive data. Ideal for regulated industries such as government, finance, healthcare.
• Advanced AI Integration - Enhance automation workflows with advanced AI capabilities, including ChatGPT and OptimaGPT. Use AI to power chat bots and automated email responders, classify and summarize data, anonymize sensitive information, translate content, and perform in-depth data analysis.
• Customization - ThinkAutomation's open-ended studio allows for the creation of custom workflows that meet specific business needs and can integrate with existing systems.
• Secure Public Endpoint Integration - Create publicly accessible APIs, web forms, and web chat endpoints that securely execute automations on your private ThinkAutomation server. The secure ThinkAutomation gateway ensures external requests are safely routed without requiring the server to be internet-facing.
• Cost-Efficient Scalability - ThinkAutomation offers unlimited processing for a fixed cost, avoiding the high-volume fees of traditional Robotic Process Automation (RPA) systems and delivering a more scalable, cost-effective automation solution.

Message sources
With ThinkAutomation you can create multiple Message Sources to monitor and react to new and changed events within your business. Incoming messages are passed to an Automation workflow for processing.

• Email - Automate Incoming Email Processing
  • Email: Office 365 - Read and parse email from any Office 365 folder or shared mailbox. Optionally delete processed messages, move or set message flags.
  • Email: Exchange - Read and parse email from any Exchange folder or shared mailbox. Optionally delete processed messages, move or set message flags.
  • Email: Gmail - Read and parse email from any Gmail folder. Optionally delete or move processed messages.
  • Email: IMAP - Read and parse email from any IMAP folder. Optionally delete or move processed messages.
  • Email: POP3 - Read and parse email from any POP3 mailbox. Optionally delete processed messages.
  • Email: SendGrid - Automatically receive and parse new emails as they arrive from SendGrid.
  • Email: SMTP - Setup ThinkAutomation as a mail server and receive email to process directly.
• Web Forms - Automate Web Form Processing
  • Web Forms: Create Web Forms - Create local and publicly accessible web forms with multiple input fields. Web form submissions are sent to your ThinkAutomation server immediate for processing.
  • Web Chat: Create Web Chat Bots - Create local and publicly accessible web chat bots. Chat bot messages are sent to your ThinkAutomation server immediate for processing and the response is shown in the chat. Integrate with ChatGPT and on-premises data.
  • Web Forms: Post Your Own Web Forms - Post any of your existing web forms to ThinkAutomation for processing.
• Data - Automate Database Processing
  • Database: Monitor Databases - Execute Automations when new or updated records are returned from a database query.
  • Database: Monitor MongoDB - Execute Automations when new or updated documents are found in a local or remote MongoDB database.
  • File Pickup: Microsoft Excel & CSV Files - Execute Automations for each row when new data is added to Excel or CSV files.
• Other Message Sources
  • File Pickup: Monitor Local Folders - Execute Automations when new or updated files are found in any folder.
  • Microsoft Teams: Monitor Teams - Receive and reply to messages from Microsoft Teams channels.
  • Twilio: Incoming SMS - Execute Automations when an incoming SMS is received by Twilio. Optionally reply to incoming SMS messages.
  • Twitter: Monitor Twitter Feeds - Execute Automations when new Tweets are found for any feed, @mention or search term.
  • Azure: Monitor Azure Queues - Execute Automations when a new item is added to an Azure Queue.
  • Web Resources: Monitor Web Pages - Execute Automations when content from any web resource changes.
• Manual Processing
  • Network Users: ThinkAutomation Desktop Connector - Install the ThinkAutomation Desktop Connector on network computers. Users can send messages, files and Outlook messages for processing.
  • Scheduled: Static - Execute Automations automatically at preset schedules.
  • Command Line: Network - Use the ThinkAutomation command-line tool to send messages and files for processing from any network PC, Powershell or script.
• API
  • Public API - Publicly accessible HTTP GET and POST endpoints. Hook up external API webhooks.
  • Local API - Local HTTP GET and POST endpoints to simple local integrations.

ThinkAutomation Studio
The ThinkAutomation Studio is used to configure your message source triggers and to build and test your automation workflows. It can also be used to view the Message Store of processed messages and to configure Custom Actions. The ThinkAutomation Studio can be run on the same computer running the ThinkAutomation Server or on any remote computer that can connect to it. The ThinkAutomation Studio does not need to be left running for messages to be processed.

The ThinkAutomation desktop connector is a stand-alone application that lets employees run automations manually on the fly, without accessing the Automation Studio. So, even non-technical team members can execute set workflows from their machines.

• Your ThinkAutomation administrator orchestrates automations and integrations using the ThinkAutomation studio.
• Non-technical employees install the ThinkAutomation desktop connector app on their machines.
• Employees can send / drop files and messages into their ThinkAutomation connector apps.
• The desktop connector will then synchronise with your ThinkAutomation configuration to fire the needed actions.