Basic Annual Support:

• Technical support via email
• Technical support via live chat
• Bug fix for latest two major version

Premium Annual Support:

• Technical support via email
• Technical support via live chat
• Bug fix for latest two major version
• Bug fix for unlimited versions
• Technical support via phone call
• Unlimited version update
• License upgrade for SP2007 to SP2010 and SP2013 migration.
• Participate in beta release programs