HarePoint HelpDesk for SharePoint 16.6

Adds compatibility with SharePoint 2019, plus ability to add multiple file attachments to reply messages.
July 10, 2019 - 8:50
New Version

Features

  • A feature that allows you to create a personal set of views in the left pane has been added.
  • Drag-n-drop feature to insert images into the request has been added.
  • Filtered columns in the Request dashboard are highlighted now.
  • The replay text attached to the conversation by Outlook, HarePoint HelpDesk or marked with a tag «blockquote» are now collapsed.
  • It is now possible to select multiple files to attach them to the message reply.
  • New column with the number of tasks assigned to the ticket is added and can be displayed in the dashboard.
  • Checkbox 'Don't notify technician about his/her own responses' has been added.
  • The product setup wizard has been modified for compatibility with the Microsoft SharePoint 2019.

Fixes

  • The issue with getting email address of the technicians to send a notification is fixed for cases where the technician is not added to the SharePoint group directly but from the AD group.
  • The bug with Report Designer crashing in some cases when incorrect parameters were assigned to the elements has been fixed.
  • The bug causing the Report Designer not to add further reports after the previous report has crashed has been fixed.
  • The bug related to creation of a folder for Report Designer reports using non-English characters has been fixed.
  • The bug occurring when sending a new ticket notification to technicians is fixed for the cases when the user’s account (user who created the ticket) lacks an email address.
HarePoint HelpDesk for SharePoint

HarePoint HelpDesk for SharePoint

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