HarePoint HelpDesk for SharePoint 16.6

Adds compatibility with SharePoint 2019, plus ability to add multiple file attachments to reply messages.
July 10, 2019 - 8:50
New Version


  • A feature that allows you to create a personal set of views in the left pane has been added.
  • Drag-n-drop feature to insert images into the request has been added.
  • Filtered columns in the Request dashboard are highlighted now.
  • The replay text attached to the conversation by Outlook, HarePoint HelpDesk or marked with a tag «blockquote» are now collapsed.
  • It is now possible to select multiple files to attach them to the message reply.
  • New column with the number of tasks assigned to the ticket is added and can be displayed in the dashboard.
  • Checkbox 'Don't notify technician about his/her own responses' has been added.
  • The product setup wizard has been modified for compatibility with the Microsoft SharePoint 2019.


  • The issue with getting email address of the technicians to send a notification is fixed for cases where the technician is not added to the SharePoint group directly but from the AD group.
  • The bug with Report Designer crashing in some cases when incorrect parameters were assigned to the elements has been fixed.
  • The bug causing the Report Designer not to add further reports after the previous report has crashed has been fixed.
  • The bug related to creation of a folder for Report Designer reports using non-English characters has been fixed.
  • The bug occurring when sending a new ticket notification to technicians is fixed for the cases when the user’s account (user who created the ticket) lacks an email address.
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HarePoint HelpDesk for SharePoint

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