• Installed User Licenses - Installed User licenses are purchased per number of computers on which you would like to install the software. For example, if you purchase a 10 Installed User license, you may install and use the software on up to 10 computers.
• Concurrent User Licenses - A Concurrent User license allows you to install the software on up to 10 times the license number, provided that only the licensed number of people use the software at the same time. For example, if you purchase a 20 Concurrent User license, you may install the software on up to 200 computers and use it on up to 20 computers at the same time. All Concurrent User licenses must be used in conjunction with the Altova LicenseServer.
• Named User Licenses - For each Named User license, you may install the software on up to 5 computers or workstations. This allows the user to switch from one computer to the other as necessary, provided that only one instance of the software will be used by the Named User at a time. All Named User licenses must be used in conjunction with the Altova LicenseServer.
• Virtual Environment - You may use Altova desktop software in virtual environments. These include a host terminal server (e.g., Microsoft Terminal Server or Citrix Metaframe), application virtualization server (e.g., Microsoft App-V, Citrix XenApp, or VMWare ThinApp), or virtual machine environment. You may use the software on a stand-alone personal computer and/or a persistent virtual machine (VM) with all license models. It is also permitted to use the software in a virtual desktop infrastructure (VDI) with non-dynamic network configurations, i.e., stable hostnames or IP addresses, with all license models. However, if you use the software on a terminal server or non-persistent VDI environment, or if your persistent VDI assigns dynamic hostnames, then you must use Named User licenses with the applicable Altova LicenseServer. All usage shall be within your internal network for the sole and exclusive purpose of permitting individual users within your organization to access and use the software. Use of Altova software in a virtual environment requires use of the Altova LicenseServer.
• License Pool - For all Concurrent User and Named User licenses, you must use the Altova LicenseServer, and you may also use the LicenseServer to manage Installed User licenses. Concurrent User and Installed User licenses may be grouped on the same Altova LicenseServer, while Named User licenses must be used on a separate Altova LicenseServer. This is because Concurrent and Installed User licenses are allocated per machine, while Named User licenses are allocated per user.

Support and Maintenance Package (SMP)

Altova provide free technical support for all customers for 30 days after the date of purchase. If you wish to receive software updates throughout the year and priority technical support, you need to purchase a Support and Maintenance Package (SMP) for your software.

Support & Maintenance Includes:

• Technical Support - Basic tech support is provided via a Web-based support form. Examples of basic technical support services include: installation help, registration support, licensing issues, key code support, feature requests, bug reports. Other, more complex support issues are covered by Altova Product Consulting.
• Free Minor and Major Releases - You will receive all minor and major software releases that are released during your support period. Updates that you receive cover the specific edition of the product that you have purchased and typically include many additional features. Purchasing SMP ensures you will always be eligible to update to the most recent product version.
• Maintenance - During the support period you may also report any software problem or error. If Altova determines that a reported reproducible material error in the software exists and significantly impairs the usability and utility of the software, Altova agrees to make reasonable efforts to provide a usable work-around solution or to correct the issue in an upcoming service pack or software release (at Altova’s sole discretion).