Sphere Engine - Enterprise Package - Problems Module Enterprise Package Annual Subscription License Renewal

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Details:

Price Each: $ 21,168.00Our Part #: CS-556972-1263272

Sphere Engine - Enterprise Package - Renewal

Problems Module Enterprise Package Annual Subscription License Renewal

Delivery:

The license terms of this product require that we verify your eligibility prior to it being delivered.

The verification process is normally undertaken during the office hours of your nearest ComponentSource Office but it can be expedited to one of our other offices should you need a quicker resolution. Live chat now to check we are open and to let our Customer Service team understand your needs.

Delivered via Surface Mail:

  • Confirmation of Annual License Subscription Renewal
Licensing:

1 license / subscription allows for the use of the Sphere Engine components in more than one project. The license / subscription is limited only by the number of submissions and checkers included in a package.

1 Submission is 1 program (e.g. source code, executables and/or resources) sent for execution and/or evaluation to Sphere Engine.

1 checker is one cloud agent capable of executing and/or assessing 1 submission at a time.

A customer with 1 solution (end-product) under one brand, e.g. recruitment solution, would need to purchase 1 subscription.
A customer with more than 1 solution and/or a brand where the Sphere Engine will be used, will still need to purchase only 1 license / subscription.

Support is provided for the duration of your subscription.

Premium Packages provide:

  • Scope of Support:
    • Email support in the scope of documentation and basic integration techniques.
  • Response Time:
    • 24 Hours (Business days Mon-Fri)

Enterprise Packages provide:

  • Scope of Support:
    • Email support in the scope of documentation and basic integration techniques.
    • Working with the Customer on his goals.
    • Consultancy on technologies used by the Customer in-house.
    • Organizing video conferences where the Customer’s dev team can quickly solve issues and get answers to their questions as well as working on more complex and demanding challenges.
    • Dedicated 24/7 phone line in case of emergencies.
    • Advanced monitoring and proactive advisory on optimal utilization of resources.
    • Helping the Customer to build internal knowledge databases regarding technologies provided by Sphere Engine, through analysis of the Customer’s end-users’ programs and solutions.
    • Advanced support to the Customer's content creators and problem setters in the scope of programming problem creation, new technologies and best practices in automated skill assessment.
    • Possibility of delivering sets of programming problems according to the Customer’s requirements (subject to an additional charge).
    • Assistance in building the Customer’s team of content specialists by acquiring problem setters from communities around Sphere Engine: spoj.com and ideone.com (1M programmers in total) (subject to an additional charge).
    • Service customization on demand (subject to an additional charge):
    • API extensions and new features,
    • New languages and programming libraries.
    • Creating sample programming problems for the Customer (may require an additional charge).
    • Custom Service parameters, for example, I/O limits, RAM available to the Submission, Internet access, etc.
  • Communication Channels:
    • Chat, Email, Video-calls, 24/7 Emergency phone line.
  • Response Time:
    • 24/7 Emergency phone line: immediate.
    • Dedicated Account Manager’s phone: immediate (office hours, Mon-Fri 8-18 CEST).
    • Chat: 2 hours (office hours Mon-Fri 8-18 CEST).
    • Email: 12 hours (business days Mon-Fri 8-18 CEST).
    • Video-calls: making an appointment required.
 
All sales are made on our standard Terms and Conditions and subject to our Return Policy.