Developer Small Business License. A Developer Small Business license permits One (1) Developer to create an unlimited number of Derived Works using the Product which can be used at only One (1) Physical Location (distinct address or office building) within your organization. This license is royalty free. This license type does not allow distribution of Derived Works to third parties, public facing web sites/applications, extranets, multi-site intranets or SaaS project usage scenarios.

Developer OEM License. A Developer OEM license permits One (1) Developer to create an unlimited number of Derived Works using the Product which can be used at an unlimited number of Physical Locations (distinct address or office building) within or outside of your organisation. This license is royalty free. This license type allows distribution of Derived Works to third party, public facing web sites/applications, extranets, multi-site intranets, app stores or SaaS project usage scenarios.

Site Small Business License. A Site Small Business license permits up to Ten (10) Developers to create an unlimited number of Derived Works using the Product which can be used at Ten (10) Physical Locations (distinct address of office building) within your organisation. This license is royalty free. This license type does not allow distribution of Derived Works to third parties, public facing web sites/applications, extranets or SaaS project usage scenarios. It can support multi-site intranet usage subject to the restrictions on Developer and Physical Location numbers.

Site OEM License. A Site OEM license permits up to Ten (10) Developers to create an unlimited number of Derived Works using the Product which can be used at an unlimited number of Physical Locations (distinct address or office building) within or outside of your organization. This license is royalty free. This license type allows distribution of Derived Works to third parties, public facing web sites/applications, extranets, multi-site intranets, app stores or SaaS project usage scenarios.

Paid Developer/Business Support (Priority Support)

In addition to the free support service, Developer/Business Support (Priority Support) offers following benefits for 1 year.

• Access to the Paid Support Helpdesk with Priority Support status.
• Developer Support allows you to post up to 3 incidents per year.
• Business Support allows you to post up to 6 incidents per year.
• 24 hour guaranteed initial response time during weekdays.
• Issue escalation to product development teams.
• Hot-fixes delivered to address your issues.
• One Developer/Business Support purchase covers all your products with valid subscriptions.

Paid Enterprise Support

In addition to the free support service, Enterprise Support offers following benefits for 1 year.

• Access to the Paid Support Helpdesk system with Enterprise Support status. Post up to 6 incidents per year. Assign multiple accounts access to the Paid Support Helpdesk.
• Direct email or phone communication with our senior support developers.
• Custom agreement and administrative documentation assistance by using our automated End User License Agreement (EULA) Wizard.
• Access to Sponsored Support.
• 24 hour guaranteed initial response time during weekdays.
• Issue escalation to product development teams.
• Hotfixes delivered to address your issues.
• One Enterprise Support purchase covers all your products with valid subscriptions.

Paid Support Availability

Developer Support - Developer Support is offered only to customers on a Developer Small Business license type.
For developers on a Developer Small Business license who feel they might need more than 3 issues per year they can opt to select Business Support.

Business Support - Business Support is offered to customers on either Developer license types (Developer Small Business and Developer OEM).

Enterprise Support - Enterprise support is offered to customers on either Site license types (Site Small Business and Site OEM).

Buying support gives you access to the enhanced support option for 1 year.

You can buy Developer/Business/Enterprise Support when renewing a subscription, or when you buy a license. If you are part way through a subscription and wish to buy Developer/Business Support please contact us.

Priority Support Conditions

• Developer/Business/Enterprise Support guarantees an initial response within 24 hours of an issue being raised during business days. GroupDocs cannot guarantee a complete resolution in this timescale but you will get an assessment of the issue. Where they can, GroupDocs provide simple fixes and work-arounds immediately. Issues that demand a fix can take longer. No guarantee can be made to the delivery date of the fix.
• Access to the Paid Support Helpdesk is limited to the account that the subscription was purchased under and a fixed number of additional accounts based on your paid subscription level.
• Developer/Business/Enterprise Support is subject to a fair usage policy of the specified number of issues being raised in any 365 day period. (By issue GroupDocs mean a new Paid Support ticket opened in the Paid Support Helpdesk.) If several unrelated issues are opened in one Paid Support ticket then these are split into separate tickets and each counts towards your usage quota.
• These conditions are subject to change without notice.
• GroupDocs reserves the right to discontinue technical support for all or individual products at any time.
• Hotfixes and feature requests, if supplied, are only built on the latest version of the product in question. Versions other than the latest version of the software are not supported in this way.