Released: Nov 18, 2024

Updates in V5.0 Build ID: 2024111418

Features

• Application Security:
  • Oxygen Feedback Enterprise can now be configured to run over the HTTP/2 protocol, enhancing security and data transmission efficiency.
  • Enhanced application security by updating and standardizing security-related HTTP response headers returned by the web server.
• Chat Page - The error reporting mechanism has been improved.
• Organization Usage Statistics - Detailed information about AI Assistant Threads and Search Summaries is now also included in the organization...

Released: Sep 25, 2024

Updates in V5.0 Build ID: 2024092317

Features

• Usage Statistics:
  • A new metric, AI Assistant Search Summaries, is now available in the usage statistics. A table beneath the chart provides detailed insights, including the total number of search summaries generated, the number of summaries without results (either due to errors or lack of relevant information), the number of summaries that led to further interaction in the chat, and the average number of tokens consumed per summary.
  • Enhanced the clarity of column headers and tooltips in...

Released: Sep 5, 2024

Updates in V5.0 Build ID: 2024090417

Features

AI Integration

• AI Assistant Chatbot - An organization owner or admin can connect Oxygen Feedback to an existing OpenAI account to open up the possibility of activating a chatbot component in the Oxygen WebHelp Responsive output where Oxygen Feedback is installed, allowing your users to chat with the AI Assistant to help find answers to questions and reference information more quickly, based on the information from the publication.
  • When the functionality is enabled, a floating AI...